Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Nicole Rodriguez

Lake Worth,FL

Summary

As a bilingual professional with a strong background in administrative support, I am confident in my ability to anticipate professional needs and proactively identify and resolve problems. I have a proven track record of promoting organization and availability through effective schedule development. Additionally, I have success in previous positions has been largely attributable to my proficiency in customer service and conflict operations.
I have gained administrative experiences working with corporate-level officers and senior management personnel for several years now as trust worthy and punctuality. In this role, I will demonstrate my expertise in clerical and operational leadership. I can adept in implementing process, procedure, and policy improvement initiatives and have successfully optimized workflows to increase productivity, reduce labor, and maintain business integrity and quality of service.

Furthermore, I am dedicated to offering exceptional assistance to team members and clients with excellent customer services. I am skilled at coordinating appointments, organizing mail, and collecting messages Microsoft excel to facilitate office communication and operations. I have a positive and upbeat attitude, coupled with strong relationship-building abilities, have consistently contributed to a positive work environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Schumacher Auto

Operator 8
11.2023 - Current
  • Participated in cross-functional teams with Schedulers and Operator's focused on process improvements, contributing valuable insights from CQD perspective.
  • Contributed to a positive work environment by fostering open new communication among team members and addressing concerns promptly.
  • Streamlined workflows by effectively organizing tasks and prioritizing responsibilities based on urgency.
  • Efficiently achieved outstanding outcomes by consistently surpassing production targets and adhering rigorously to safety protocols during daily huddles and meetings (TM).
  • Complied with call center quality standards by maintaining accuracy and speed.
  • Used call center checklist to add value to department and consistently meet call quality standards.
  • Participated in overall call center performance in training with Deb by identifying skill gaps and providing targeted training solutions for improvements.
  • Supported new hires in learning the job, providing guidance to new hires on proper operation techniques and safety precautions.
  • Managed high-volume calls operators ensuring timely assistance to customer's.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

County Auction Bids

County Auction
01.2022 - Current
    • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before they were depleted.
    • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
    • Strategically distributed administrative tasks among proactive staff and provided guidance to promote performance.
    • Provided ease of access and navigation for important data by compiling, organizing, and uploading organizational documents to the entry database.
    • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
    • Edited documents to keep company materials free of grammar errors.
    • Created plans and communicated deadlines to complete projects on time.
    • Completed paperwork, recognizing discrepancies, and promptly addressing them for resolution.
    • Used Microsoft Word and other software tools to create documents and other communications.
    • Identified issues, analyzed information, and provided solutions to problems.
    • Delivered services to customer locations within specific timeframes.
    • Handled 90 calls per day to address customer inquiries and concerns

Administrative Technician III

Palm Beach Count Water Utilities
01.2023 - 08.2023
    • Exceeded team goals by partnering with colleagues to implement best practices and protocols.
    • Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
    • Opened and properly distributed incoming mail to promote quicker responses to client inquiries.
    • I liaised between clients and vendors and maintained effective lines of communication.
    • Facilitated the timely delivery of special projects to meet organizational and departmental objectives.
    • Performed research to collect and record industry data.
    • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
    • Volunteers to help with special projects of varying degrees of complexity.
    • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
    • Established administrative work procedures to track staff's daily tasks.
    • Supported company leaders by managing budgets, scheduling appointments, and organizing an itinerary.
    • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
    • Input data into computer programs and filing systems.
    • Sorted and distributed incoming and outgoing records.
    • Communicated effectively with staff, customers, and insurance companies by email and telephone.
    • Followed confidential regulations to maintain privacy.
    • I sorted all paperwork and documents alphabetically and according to dates and significance.
    • I participated in training and other learning opportunities to expand my knowledge of the company and position.
    • Exceeded team goals by partnering with colleagues to implement best practices and protocols.
    • Volunteered to help with special projects of varying degrees of complexity
    • Managed phone and email correspondence and handled incoming and outgoing emails for over 50 calls and walk-ins, including Public Records Requests.

Buyer's Assistant

Palm Beach County Purchasing
11.2021 - 12.2021
    • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
    • Delivered clerical support by handling range of routine and special requirements.
    • Coordinated, scheduled and arranged business meetings and travel calendars.
    • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
    • Arranged rapid office equipment repair and maintenance with vendors.
    • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
    • Drafted common document templates for use by executives and employees.
    • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
    • Created detailed expense reports and requests for capital expenditures.
    • Maintained staff directory and company policy handbook for human resources department.
    • Developed correspondence letters, memos and emails.
    • Oversaw automated tracking and documentation of data, client correspondence and office operations.
    • Prepared meeting materials and took clear notes to distribute to stakeholders.
    • Verified accuracy of business records by consistently updating customer information.
    • Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
    • Interacted with customers by phone, email or in-person to provide information.
    • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
    • Informed and supported business leaders through consistent communication and administrative support duties.
    • Edited EMP and CPO documents to keep all company materials free of grammar errors.
    • Recognized misprint issues prior to escalation and applied Tab fusion RMS for effective resolution.
    • Met with suppliers to assess changes and determine proper courses of action.
    • Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
    • Oversaw $10,000 budget and purchasing needs for Purchasing department company towards office supplies.
    • Guaranteed timely delivery of merchandise through consistent communication with distribution centers and vendors

Oxygen Development

Receptionist
01.2015 - 12.2021
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Delivered new employee onboarding and training sessions in Microsoft and Word.
  • Assessed skill gaps for employees in the Laboratories department and developed training courses to meet identified needs.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Managed the new employee orientation training process for more than 25% of employees each year.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Led daily, weekly, and monthly coaching, counseling, and feedback sessions.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Used coordination and planning skills to achieve results according to schedule
  • Created plans and communicated deadlines to ensure projects were completed on time
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

Community Action

Call Center Resources
08.2021 - 11.2021
    • Handled 100 calls per day to address customer inquiries and concerns
    • Communicated and exchanged information with peers and senior personnel.
    • Distributed action items to appropriate personnel.
    • Coordinated with key stakeholders on action details.
    • Planned workshops to help workplaces remain complaint-free and support diverse employees.
    • I took notes on interviews and other workplace investigations, compiled records, and organized documentation for cases.
    • Collaborated with various agencies and workplaces to extend workplace understanding and enhance compliance.
    • Monitored employees for compliance with equal opportunity laws, identified violations, and implemented corrective action.
    • Investigated employment practices or alleged violations of laws to document and correct discriminatory factors.
    • Performed audits and deep document reviews to verify compliance with applicable laws.
    • Examined complaints made by workers, conducted interviews, and mediated disputes, and dedicated special emphasis to punctuality. They worked to maintain an outstanding attendance record, consistently arriving at work ready to start immediately.
    • Received and processed stock into the inventory management system.
    • Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
    • I quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
    • Used coordination and planning skills to achieve results according to schedule.
    • Interviewed people involved in equal opportunity complaints to verify case information.
    • Reviewed complaints and claims from workplaces about civil rights, determined their validity, and helped build satisfactory resolutions.

Palm Beach County Water Utilities Department

Receptionist
05.2021 - 08.2021
    • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
    • Promoted maintenance of professional and courteous customer interactions across all reception personnel.
    • Kept reception area clean and neat to give visitors positive first impression.
    • Answered incoming calls, directing clients to individuals addressing specific needs.
    • Restocked supplies and placed purchase orders to maintain adequate stock levels.
    • Monitored visitor access temperature screener duties also maintained situational awareness to promote on-site security, safety and Health.
    • Utilized Word Excel , to retrieve and deliver Microsoft Excel messages.
    • Scheduled initial and return appointments for Plan & Review or Engineering clients, adhering to internal policies while accommodating individual customer needs.
    • Acted as first point of contact and set appointments for prospective clients.
    • Handled complaints and questions, and re-directed calls to other team members.
    • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
    • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
    • Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
    • Monitored and screened visitors to verify access to facility and inter-office personnel.
    • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
    • Scheduled office meetings and client appointments for staff teams.
    • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
    • Greeted customers and visitors in-person and via telephone calls.
    • Drafted professional memos, letters and marketing copy to support business objectives and growth.
    • Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments 20%.
    • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
    • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
    • Organized and scheduled office meetings as well as client appointments for team of 650 professionals, effectively accommodating hectic agendas.
    • Offered incoming calls for support through operational-related incidents and escalations, with proper transferring to correct provider.
    • Used critical thinking to break down problems, evaluate solutions and make decisions.

Gardens Towing

Dispatcher
02.2012 - 05.2020
  • Handled 80 calls per day to address customer inquiries and concerns
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Secured the vehicle to the tow truck and checked all attachments for safe operation.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Maintained telephone and radio contact with the supervisor to receive delivery instructions.
  • Completed basic maintenance and minor repairs to keep the vehicle neat and running properly.
  • Boosted team efficiency by moving materials with forklifts, cranes, and other equipment.
  • Managed product inventory using Gemini scanning equipment, tracked progression through the facility, and recorded production data.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Routinely assessed equipment for damage, wear, battery life, and fluid levels.
  • Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
  • Oversaw daily operations to ensure high levels of productivity
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion
  • Demonstrated respect, friendliness and willingness to help wherever needed

Publix

Costumer Service
08.2013 - 05.2015
    • Determined target demographics and devised strategic marketing initiatives to reach target audiences.
    • I contacted corporate representatives, government officials, or community leaders to increase awareness of organizational causes and raise funds.
    • Built and strengthened industry partnerships to improve product placements, amplify coverage, and maximize the effectiveness of marketing strategies.
    • Created and implemented fundraising goals, collection policies, security standards, and disbursement plans.
    • Developed and promoted the corporate brand, images, and identity to the media and public.
    • Directed activities of external agencies, establishments, or departments developing and implementing fundraising strategies and programs.
    • Directed promotional approaches for over 50 new products launched per year.
    • Authored fresh and engaging press releases and prepared complete press kits.
    • Used Microsoft Word and other software tools to create documents and other communications.
    • Proved successful working within tight deadlines and a fast-paced atmosphere.
    • Conducted research, gathered information from multiple sources, and presented the results.
    • I worked flexible hours: night, weekend, and holiday shifts.
    • Actively listened to customers' requests, confirming full understanding before addressing concerns.
    • I quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
    • Participated in team-building activities to enhance working relationships

Education

Associate of Science - Natural Sciences

Palm Beach State College
Lake Worth, FL
12.2015

High School Diploma -

Palm Beach Central High School
Wellington, FL
06.2012

Skills

  • Leadership
  • Team Player
  • Creative problem solving
  • Policy analysis
  • Proficient in Microsoft and Word
  • Records management
  • Verbal and written communication
  • Conflict resolution
  • Training and developing myself and new team members
  • Good telephone etiquette
  • Multitasking abilities
  • Prevention Strategies
  • Self-Motivated
  • Dependable and Responsible
  • MS Office

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Oversaw purchasing for 10 special events per year.
  • Supervised team of 13 staff members.

Affiliations

  • Society of Women Engineers
  • International Association of Administrative Professionals

Certification

  • Licensed CPR -2023

Timeline

Schumacher Auto

Operator 8
11.2023 - Current

Administrative Technician III

Palm Beach Count Water Utilities
01.2023 - 08.2023

County Auction Bids

County Auction
01.2022 - Current

Buyer's Assistant

Palm Beach County Purchasing
11.2021 - 12.2021

Community Action

Call Center Resources
08.2021 - 11.2021

Palm Beach County Water Utilities Department

Receptionist
05.2021 - 08.2021

Oxygen Development

Receptionist
01.2015 - 12.2021

Publix

Costumer Service
08.2013 - 05.2015

Gardens Towing

Dispatcher
02.2012 - 05.2020

Associate of Science - Natural Sciences

Palm Beach State College

High School Diploma -

Palm Beach Central High School

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