Python
Hi, I’m
Khadeja Austin
McKinney,TX
Summary
Experienced and highly determined Product Manager passionate about developing innovative methods to drive sales. Specializes in leading teams through product design and distribution. Comfortable working in fast-paced and deadline-driven environment.
Overview
9
years of professional experience
Work History
AppFolio
RE Investment Manager Product Consultant
11.2023 - Current
Job overview
- Enhanced client satisfaction by providing tailored financial advice and personalized investment strategies.
- Drove significant revenue growth for AppFolio’s Real Estate Investment Management Software (fintech), consistently surpassing sales quotas and achieving $225,000 in net sales for Q1 and Q2 2024.
- Conducted competitive analysis and market research to inform product strategy, enhancing product management and customer support through strategic planning and execution.
- Prioritized potential clients based on product fit and market opportunity, fostering strong cross-functional relationships with a focus on key metrics and business objectives.
- Presented advanced sales strategies such as Layering to C-Suite Executives, aligning solutions with business objectives and enabling accountability for SLAs.
- Adapted to a flexible work environment, leveraging quantitative skills to analyze sales performance and maintain a culture of innovation, collaboration and growth mindset.
NetDocuments
Senior Business Development Product Specialist
02.2022 - 03.2023
Job overview
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Assisted with demonstrations for our legal tech platform to showcase functionality.
- Continually expanded knowledge of NetDocuments product line.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Developed and implemented GTM strategies for a Legal SaaS startup, focusing on market needs and competitor analysis to position the product effectively.
- Utilized data-driven analytics and quantitative skills to evaluate business use cases, tailoring marketing strategies to align with industry verticals and key metrics.
- Generated $400,000 in revenue within 6 months through strategic marketing campaigns, demonstrating the product's value proposition and competitive advantage.
- Conducted market research and competitive analysis, driving growth through strategic targeting, data analysis, and cost planning.
- Maintained flexibility in problem-solving, adjusting strategies to meet evolving market demands and leveraging interpersonal skills to build client relationships.
Klassy
Head of Product - Startup
01.2016 - 03.2022
Job overview
- Led the development of a data-driven Go-to-Market (GTM) strategy and Product Requirements document for an E-commerce & Clothing Rental App, aligning with business objectives.
- Conducted market research to inform product innovation and design, enhancing user engagement through gamification and customer-focused UX/UI interfaces.
- Developed a data-focused Product Roadmap, creativity of driving product growth by adopting user retention strategies by aligning key performance indicators and North Star Metrics to indicate success.
- Led cross-functional team collaboration in an Agile environment, using Jira to track progress, problem-solving, a/b testing for end user to ensure timely delivery, and maintaining flexibility in execution.
- Leveraged competitive analysis and quantitative skills to drive product success, ensuring alignment with business goals and market needs.
Floor & Decor
Interior Design Consultant & Product Owner/Designer
02.2021 - 07.2021
Job overview
- Enhanced client satisfaction by providing personalized interior design consultations and recommendations/ negotiating contracts and quotes for design.
- Surpassed weekly sales planning and goals setting by actively managing consultations for construction projects, using a flexible approach to project management and problem-solving.
- Developed customized product designs using CAD and SketchUp, focusing on customer-centric design and lifecycle management.
- Conducted market research and competitive analysis to inform product designs, enhancing customer engagement and driving high sales performance.
- Collaborated with cross-functional teams to integrate client feedback into the product development process, leveraging quantitative skills for data-driven insights to improve that customer needs are met.
- Managed project timelines and deliverables using Agile methodologies, ensuring timely execution and maintaining a culture of high-quality standards.
Morgan Stanley
Risk & Metrics (Operations Analyst I - III)
07.2015 - 03.2017
Job overview
- Led cross-functional teams in analyzing product metrics, understanding the economics, verifying data, and improving process efficiency and ensuring regulatory compliance.
- Conducted financial modeling and utilized quantitative skills to forecast trends, identify key performance indicators, and plan strategies for product success.
- Managed product and project operations for IT deployments, using Jira to track progress and improving timelines by cutting procedure times by one-third with a culture of improving efficiency daily.
- Conducted innovative market research and competitive analysis to inform process improvements, driving operational efficiency and enhancing transaction workflows.
- Implemented huddle boards an innovative approach to highlight metrics and key issues
- Utilized Jira to monitor KPIs, ensuring alignment with business objectives and improving process effectiveness by 35% a catalyst in having a very successful year.
Education
Harvard Extension School
Master of Science from Computer Science
05.2026
Pennsylvania State UniversityUniversity Park, PA
Bachelor of Arts from Political Science
05.2015
University Overview
- Study Abroad: Paris France, IES (international Educational Studies)
Skills
Data Validation
Portfolio Management
Strategic Planning
Product Lifecycle Management
Product Development
Project Planning
Product Vision and Strategy
Product Strategy
Roadmap development
Teamwork and Collaboration
Product Roadmaps
Project Management
Critical Thinking
Requirements Gathering
Agile Software Development
End to End Feature Delivery
Prioritization and Execution
Data-driven decision-making
Product positioning
KPI Tracking
Research and trend analysis
Interpersonal Communication
Product Metrics Analysis
User and UX Research
Data Analytics
Scrum Framework
Business Development
Jira, Atlassian, Rally
Design thinking
Vendor Management
Stakeholder Management
User Feedback Collection
Product Backlog Management
Stakeholder Alignment
Stakeholder Relations
Requirements Building
Stakeholder Communications
Timeline Management
Competitive Analysis
Progress Monitoring
Affiliations
VU Partners
Morgan Stanley Alumni
Penn State Alumni
Software
Mixpanel
Balsamiq
Figma
Canva
Languages
English
Native or Bilingual
Japanese
Limited Working
Timeline
RE Investment Manager Product Consultant
AppFolio
11.2023 - Current
Senior Business Development Product Specialist
NetDocuments
02.2022 - 03.2023
Interior Design Consultant & Product Owner/Designer
Floor & Decor
02.2021 - 07.2021
Head of Product - Startup
Klassy
01.2016 - 03.2022
Risk & Metrics (Operations Analyst I - III)
Morgan Stanley
07.2015 - 03.2017
Harvard Extension School
Master of Science from Computer Science
Pennsylvania State University
Bachelor of Arts from Political Science