Summary
Overview
Work History
Education
Skills
Timeline
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Khadejah Mingo-Lawrence

Chicago,United States

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Overview

4
4
years of professional experience

Work History

Personal Assistant

ImagineX
04.2023 - 07.2023
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Barista

Cupitol
02.2023 - 05.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Sales Associate

Johnathan Wesley
01.2023 - 03.2023
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Engaged customers in friendly, professional dialogue to determine needs.

Barista

Chicago French Press
07.2022 - 03.2023
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Supported highest standards of conduct and service to support company reputation.
  • Established and adjusted ordering parameters to manage inventory.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Arranged merchandise and built eye-catching displays to increase sales.
  • Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Observed food safety and sanitation protocols to reduce germ spread.

Hostess

Nandos Peri Peri
02.2022 - 07.2022
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Took beverage orders and served drinks during peak meal times.

Stylist Sales Associate

Akira
11.2019 - 02.2020
  • Embodied strong sense of fashion, enthusiastic attitude and brand aesthetics to generate interest in offerings.
  • Delivered best-in-class stylist services to customers to build brand and drive business.
  • Processed accurate transactions, charge sends and returns at POS stations.
  • Maintained proper product presentation, located items for customers and replenished store inventories.
  • Remembered frequent customer names, sizes and clothing preferences.
  • Recommended shoes and accessories to complement client outfits.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Exchanged merchandise for customers and accepted returns.
  • Greeted customers to determine wants or needs.
  • Boosted sales by educating clients on merchandise, events and upcoming promotions.
  • Maintained store to exacting visual standards by building attractive displays and merchandising products.

Education

High School Diploma -

Academy of Art University
San Francisco, CA

Skills

  • Cash handling accuracy
  • Merchandising knowledge
  • Relationship selling
  • Product Sales
  • Tea expertise
  • Up-selling
  • Coffee expertise
  • Team Leadership
  • POS system operation
  • Speedy and efficient

Timeline

Personal Assistant

ImagineX
04.2023 - 07.2023

Barista

Cupitol
02.2023 - 05.2023

Sales Associate

Johnathan Wesley
01.2023 - 03.2023

Barista

Chicago French Press
07.2022 - 03.2023

Hostess

Nandos Peri Peri
02.2022 - 07.2022

Stylist Sales Associate

Akira
11.2019 - 02.2020

High School Diploma -

Academy of Art University

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Khadejah Mingo-Lawrence