Khadejah Moore
Augusta,GA
Summary
To obtain a position with a company that allows me to utilize my excellent customer service skills, exceed organizational goals, and provide clients with the most efficient and accurate service possible while saving operating expenses and minimizing company risk. Experienced Economic Support Specialist with strong background in analyzing economic data, financial planning, and policy development. Strengths include efficiency in formulating strategic fiscal plans, adeptness in identifying economic trends, and skillfulness in utilizing statistical analysis software. In previous roles, contributed significantly to budgeting processes and financial forecasting, driving economic growth and stability.
Overview
17
17
years of professional experience
Work History
Economic Support Specialist/Case Manager
Department of Family & Children Services
Augusta, GA
07.2014 - 03.2024
- Interviewed candidates to verify qualifications for utilizing support services.
- Identified barriers to client success and developed strategies to overcome them.
- Conducted initial assessments to determine client eligibility for programs and services.
- Managed administrative procedures to achieve objectives established by boards of directors.
SBS Easy-Pay Tele-data Representative
Aerotek Professional Services, ADP
05.2013 - 02.2014
- Executed payroll processing tasks for small business clients.
- Enhanced client satisfaction through superior communication and attention to detail.
- Recognized among Top 20 Associates for exceptional weekly payroll processing.
Customer Service Representative
T-Mobile
02.2013 - 04.2013
- Delivered solutions by managing an average of 60 customer interactions daily.
- Developed effective solutions by coordinating across different teams to meet customer demands.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Credit Management Specialist
ERS Solutions
08.2011 - 01.2013
- Managed and coordinated collections and credits.
- Negotiated payment arrangements on past-due accounts.
- Processed payments, cancellations, and restoral orders on clients' accounts.
- Resolved billing inquiries and offered invoice explanations.
Customer Service Representative
TelePerformance, Verizon Contract
11.2010 - 04.2011
- Delivered outstanding customer service resolving inquiries.
- Participated in cross-functional projects as a representative of the Customer Service department.
Customer Service Representative
Sprint Fds
05.2008 - 09.2010
- Assisted customers with merchandise selections.
- Managed various monetary exchanges while keeping inventory organized.
Reservationist
Vacation Network
03.2007 - 10.2007
- Handled setup and management of travel accounts for more than 60 customers each day.
- Responded to payment-related queries through email, fax, and in-person meetings.
- Processed and managed payments, accounts payable, and client information database efficiently.
Education
Marketing and Management Diploma -
Augusta Technical College
06.2020
Associates Degree -
Business Management
06.2020
SystemAtech training certification - CompTia A+ and Network + pending certification
Skills
- Monetary policy analysis
- Cost-benefit analysis
- Eligibility checks
- Tax Regulation Analysis
- Resource advocacy
- Program eligibility
- Economic impact analysis
- Proficient in Microsoft Office Suite, Oracle database, PeopleSoft database, and documentation skills
References
Available upon request
References
References available upon request.
Timeline
Economic Support Specialist/Case Manager
Department of Family & Children Services
07.2014 - 03.2024
SBS Easy-Pay Tele-data Representative
Aerotek Professional Services, ADP
05.2013 - 02.2014
Customer Service Representative
T-Mobile
02.2013 - 04.2013
Credit Management Specialist
ERS Solutions
08.2011 - 01.2013
Customer Service Representative
TelePerformance, Verizon Contract
11.2010 - 04.2011
Customer Service Representative
Sprint Fds
05.2008 - 09.2010
Reservationist
Vacation Network
03.2007 - 10.2007
Marketing and Management Diploma -
Augusta Technical College
Associates Degree -
Business Management
SystemAtech training certification - CompTia A+ and Network + pending certification
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