Khadesia Williams
Northport,AL
Summary
Accomplished Owner Operator at Hayden’s Trucking, adept in operations management and customer service excellence, significantly enhanced customer satisfaction and streamlined business processes. At Hardee’s, led teams to exceed service expectations, leveraging strong cash handling skills and fostering a positive work environment. Demonstrates exceptional time management and problem-solving abilities, driving operational efficiency and customer loyalty.
Overview
5
5
years of professional experience
Work History
Owner Operator
Hayden’s Trucking
03.2022 - 07.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Assistant Manager
Hardee’s
04.2019 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
GED - Computer
Tuscaloosa County High School
Northport, AL05.2013
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Customer Service
- Customer Assistance
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Cash handling and management
Timeline
Owner Operator
Hayden’s Trucking
03.2022 - 07.2024
Assistant Manager
Hardee’s
04.2019 - 04.2022
GED - Computer
Tuscaloosa County High School