Khadezja Williams
Henderson,NV
Summary
Dynamic Certified Notary Signing Agent and experienced Customer Service Leader with a proven track record at DocuKay and In Touch Marketing. Excelled in document organization and client relations, enhancing customer satisfaction and expanding business networks. Skilled in Microsoft Office and CRM tools, adept at multitasking and problem-solving, ensuring legal compliance and confidentiality.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Notary Signing Agent
DocuKay
02.2024 - Current
- Ensured accuracy of all notarized documents by diligently reviewing each page before applying the notary seal.
- Conducted loan signings for mortgage refinancing, providing an efficient service that contributed to overall client satisfaction.
- Developed strong relationships with local businesses, expanding the notary signing agent''s client base through referrals and networking.
- Maintained strict adherence to state regulations, ensuring all notarized documents were legally binding and compliant.
- Handled sensitive personal information with utmost confidentiality, earning trust from clients and maintaining a professional reputation.
- Facilitate accurate and legally compliant notarizations for various legal documents.
- Manage client scheduling, ensuring seamless transactions and customer satisfaction.
- Maintain detailed records in compliance with state regulations.
Lead Customer Service Representative
In Touch Marketing
07.2022 - 01.2024
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Scheduled and coordinated appointments, ensuring high accuracy in documentation.
- Trained and mentored new hires, increasing team efficiency and reducing turnover.
Owner
Lavish Luxury Living Furniture
06.2020 - 12.2022
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Managed day-to-day business operations.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirement
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Partnered with sales teams to provide critical insights into customer needs that led to increased upselling opportunities and further revenue generation.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Implemented creative strategies for engaging with customers via social media platforms resulting in increased brand loyalty and positive online reviews.
Certified Nursing Assistant
Heights of Summerlin
10.2017 - 03.2019
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Built rapport with patients and families, providing emotional support during difficult times.
Certified Nursing Assistant
Trinity Healthcare Center
11.2014 - 07.2017
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Education
High School Diploma -
Roseville Highschool
Roseville, MI06-2009
Skills
- Notary public certification
- Strong communication skills
- Document organization
- Fraud prevention
- Recordkeeping skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- CRM Software & Scheduling Tools
- Customer Service & Sales Platforms
- Problem-solving
- Time management
- Multitasking
- Customer relations
- HIPAA compliance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
Certification
- Notary Public License - Nevada Secretary of State or Equivalent Authority.
- Basic Life Support Certification (BLS)
- Notarial Signing Agent
- Nevada Driver's License
Timeline
Certified Notary Signing Agent
DocuKay
02.2024 - Current
Lead Customer Service Representative
In Touch Marketing
07.2022 - 01.2024
Owner
Lavish Luxury Living Furniture
06.2020 - 12.2022
Certified Nursing Assistant
Heights of Summerlin
10.2017 - 03.2019
Certified Nursing Assistant
Trinity Healthcare Center
11.2014 - 07.2017
High School Diploma -
Roseville Highschool
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