Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Khadi Walker

Charlotte,NC

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Outreach Executive

Oak Street Health Clinic
01.2023 - Current
  • Increased community engagement by organizing and executing impactful outreach events.
  • Developed strong relationships with key stakeholders for better collaboration and partnership opportunities.
  • Enhanced brand visibility by participating in industry conferences, workshops, and networking events.
  • Created and delivered compelling presentations to promote the organization''s mission and goals.
  • Established partnerships with local businesses to support the organization''s mission, increasing community presence and impact.
  • Served as a spokesperson for the organization at public events, effectively communicating its objectives and values to diverse audiences.

Account Executive Mentor

Dish Network
05.2022 - 12.2022
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.

Account Executive

Dish Network
05.2021 - 05.2022
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Managed sales cycle to maintain solid customer base.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Met and exceeded service level goals to achieve standards and expectations.

Store Manager

Sprint/T-Mobile
12.2018 - 05.2021
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Assistant Store Manager

Sprint
10.2017 - 12.2018
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

Retail Sales Supervisor

Sprint
01.2017 - 10.2017
  • Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
  • Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
  • Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
  • Conducted regular staff meetings to discuss goals, challenges, and opportunities for improvement within the retail environment.
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
  • Led weekly team meetings focused on goal-setting, progress updates, and addressing any areas requiring attention or improvement.

Lead Retail Sales Consultant

Sprint
01.2016 - 01.2017
  • Boosted customer satisfaction by providing excellent service and addressing inquiries promptly.
  • Increased store revenue through effective upselling and cross-selling techniques tailored to individual customer needs.
  • Managed inventory levels, ensuring optimal stock availability during peak seasons and special promotions.
  • Developed strong rapport with customers, resulting in increased loyalty and return visits to the store.
  • Trained new retail sales consultants, imparting essential product knowledge and sales skills for success on the job.
  • Collaborated with team members to achieve monthly sales targets consistently throughout tenure as lead consultant.
  • Resolved customer complaints professionally, maintaining a positive brand image and retaining dissatisfied clients.

Ret

Sprint
05.2015 - 01.2016
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Education

Bachelor of Arts - Mass Communications

Morris College
Sumter, SC
05.2015

Skills

  • Content Creation
  • Time Management
  • Event Coordination
  • Networking Abilities
  • Strategic Planning
  • Conflict Resolution
  • Relationship Building
  • Problem Solving
  • Adaptability
  • Interpersonal Skills
  • Organizational Skills
  • Customer Service
  • Multitasking
  • Decision Making
  • Brand Awareness
  • Team Leadership
  • Creative Thinking
  • Attention to Detail
  • Community Engagement
  • Event Organization
  • Staff Management
  • Communications Management
  • Canvassing
  • Written and Verbal Communication
  • Community Outreach
  • Proficient in [Software]
  • Client Needs Assessments
  • Interviewing Skills
  • Staff Oversight
  • Strategic Field Outreach Planning
  • Communications Strategies
  • Public Speaking
  • Outreach Marketing

Accomplishments

    Certified National Pharmaceutical Representative

Certification

National Association of Pharmaceutical Sales Representative. Certification Number 698942023

Timeline

Outreach Executive

Oak Street Health Clinic
01.2023 - Current

Account Executive Mentor

Dish Network
05.2022 - 12.2022

Account Executive

Dish Network
05.2021 - 05.2022

Store Manager

Sprint/T-Mobile
12.2018 - 05.2021

Assistant Store Manager

Sprint
10.2017 - 12.2018

Retail Sales Supervisor

Sprint
01.2017 - 10.2017

Lead Retail Sales Consultant

Sprint
01.2016 - 01.2017

Ret

Sprint
05.2015 - 01.2016

Bachelor of Arts - Mass Communications

Morris College

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Khadi Walker