Khadidra Edwards
Memphis
Summary
I strive to be the best at everything I do! I'm always looking to level up in every aspect. I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I'm keen to work for a company with a great reputation and high profile like FedEx & Concentrix.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Conduent
Memphis
12.2024 - 06.2025
- Used the tools provided to guide me through customer conversations.
- Provided customers with important information while communicating in a warm empathetic manner.
- Gathered information to keep customer profiles and accounts up to date.
- Used my computer knowledge to give exceptional customer service.
Customer Service Representative
Concentrix
Memphis
02.2023 - 08.2024
- Answered inbound calls dealing with customer's questions regarding their account.
- Took approximately 70-120 calls a day.
Customer Service Representative Tier II
Ansafone Contact Centers
Memphis
01.2020 - 02.2023
- Receive inbound calls, de-escalate issues.
- Place orders, track orders.
- Create request support tickets.
- Provided assistance to clients.
Customer Service Representative
Teleperformance
Memphis
06.2017 - 01.2020
- Take inbound calls and place outbound calls for entire shift.
- Assisting customers with placing orders with health benefits.
- 70-120 calls per day.
Front Desk Receptionist
Hilton Hotel
Memphis
02.2014 - 01.2017
- Answer questions & address complaints.
- Answer all incoming calls & redirect them or keep messages.
- Greet & welcome guests.
- Keep updated records and files.
Education
Associate's degree - Medical Assisting
Concorde George Washington Carver High School
Memphis, TN05-2025
Skills
- Advanced pc skills
- Customer service
- Inside sales
- Attention to detail
- Communication skills
- Dual monitors
- Microsoft Office
- Typing
- Financial services
- Patient care support
Timeline
Customer Service Representative
Conduent
12.2024 - 06.2025
Customer Service Representative
Concentrix
02.2023 - 08.2024
Customer Service Representative Tier II
Ansafone Contact Centers
01.2020 - 02.2023
Customer Service Representative
Teleperformance
06.2017 - 01.2020
Front Desk Receptionist
Hilton Hotel
02.2014 - 01.2017
Associate's degree - Medical Assisting
Concorde George Washington Carver High School