Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Khadija Barakzai

Anaheim,CA

Summary

Dynamic problem solver with a proven track record at Amazon, enhancing customer satisfaction through effective solutions and critical thinking. Skilled in data analysis and conflict resolution, I excel in identifying issues and implementing strategies that improve user experience. Recognized for my calm demeanor under pressure and high-energy attitude in fast-paced environments. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

5
5
years of professional experience

Work History

Problem Solver

Amazon warehouse
Fredericksburg, VA
02.2024 - 01.2025
  • Defined and determined cause of problem to identify, prioritize and select alternatives.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Identified and analyzed complex problems to develop effective solutions.
  • Developed strategies for improving customer experience by proactively addressing potential obstacles or difficulties.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Prepared detailed reports summarizing problem analysis, solutions, and results.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

HR Assistant

DROPS
Shahre Naw, Kabul
07.2020 - 12.2023
  • Assisted in conflict resolution processes and acted as a liaison between employees and management.
  • Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.
  • Assisted with planning, organizing and coordinating company events.
  • Organized and maintained personnel records including new hire paperwork and changes to employment status.

Skills

  • Data analysis
  • Report writing
  • Customer feedback
  • Problem identification
  • Conflict resolution
  • Customer service
  • Communication skills
  • Critical thinking
  • Warehouse monitoring
  • Material handling
  • Inventory tracking
  • Logical reasoning
  • Damage mediation
  • Creative solutions
  • Problem-solving skills
  • Calm under pressure
  • MS office
  • Multitasking Abilities
  • Social perceptiveness
  • High-energy attitude
  • User experience improvement

Languages

English
Professional
Farsi/Persian
Professional

Timeline

Problem Solver

Amazon warehouse
02.2024 - 01.2025

HR Assistant

DROPS
07.2020 - 12.2023
Khadija Barakzai