Khadija Dunbar
Mount Vernon
Summary
Motivated and detail-oriented professional with a strong foundation in customer service and team support, transitioning into the healthcare field. Experienced in effective communication, problem resolution, and delivering compassionate, patient-centered service. Currently pursuing a Bachelor’s degree in Healthcare Administration, with a strong interest in healthcare operations, patient access, and administrative support. Committed to continuous learning, professionalism, and contributing to high-quality patient care and efficient healthcare services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Contact Center Representative
TD Bank
04.2022 - Current
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Resolved customer inquiries efficiently through multi-channel communication platforms.
Admissions Manager
Playland Park
06.2016 - 10.2024
- Managed a team of 200-300 seasonal staff, overseeing customer service, operations, and guest relations.
- Developed and implemented strategies to improve efficiency, customer experience, and revenue.
- Ensured smooth operations and adherence to safety and customer service standards.
- Conducted training sessions to enhance team performance and ensure organizational goals were met.
Sales Lead Keyholder
Foot Locker
05.2018 - 05.2022
- Led team in achieving sales targets through effective floor management and customer engagement strategies.
- Managed inventory, processed sales, returns, and handled customer inquiries efficiently.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided detailed reports on daily operations and made improvements based on performance data.
- Ensured an organized and safe store environment, aligning with company procedures and goals.
Education
Bachelor of Science - Health Administration
SUNY Brockport
Brockport, NY12-2026
Associate of Science - Health Studies
Westchester Community College
Valhalla, NY08-2025
High School Diploma - undefined
Nellie A. Thornton
Mount Vernon06.2016
Skills
- Strong Attention to Detail
- Critical Thinking & Problem-Solving
- Workload management
- Proficient in Microsoft Office
- Conflict Resolution and De-escalation
- Customer-Focused Service
- Data Entry & Record Keeping
- Time Management & Organization
- Effective Communication Skills
- Call handling
Certification
- Notary Public
- First Aid/CPR Certified
Timeline
Contact Center Representative
TD Bank
04.2022 - Current
Sales Lead Keyholder
Foot Locker
05.2018 - 05.2022
Admissions Manager
Playland Park
06.2016 - 10.2024
High School Diploma - undefined
Nellie A. Thornton
Bachelor of Science - Health Administration
SUNY Brockport
Associate of Science - Health Studies
Westchester Community College