Khadija Howard
Bloomington,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
DSV Solutions
06.2022 - Current
- Work closely with multiple Harman Representatives
- Making sure all cover sheets are processed in a timely manner
- Send load specifications to Harman im a timely manner
- Develop SOPS on processing Guitar Center loads.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Work independently and assist my coworkers when needed.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Help manage other accounts when their is call offs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy and respect.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Kuehne+Nagel
04.2017 - 05.2021
- Assisted Vyaire Medical Team with domestic shipments from the Redlands facility
- Made sure that all orders were prioritized for customers with urgent deliveries due to meet their required ship date
- Ran open order reports (SAP) Apollo ECC System PVA and created orders in Ciel FW/FD
- Created the Daily Open Order Report for the dock status and customer updates
- Made sure all orders shipped out on time and were closed out in SAP or Ceil Systems
- Sorted pick and packs by the customer, ship-to address, priority code, and sales order numbers for specific customers mentioned on the Vyaire-Medical Guide
- Sent emails for Routed shipments to the Vyaire CSR team for ship dates, BOL, and packing slips
- Escalated emails if orders weren’t picked up on time or if any issues would prevent the shipment from leaving on time
- Responded to all customer inquiries and complaints
- Worked independently and oversaw other employees
- Dispatched work to the employees and ensured that the job was done in proper order
Receptionist
SMX Staffing/SMX
11.2014 - 07.2016
- Greeted all incoming employees and assisted them with any inquiries about a position
- Answered and made about 100 phone calls a day and directed callers to the appropriate departments
- Coordinated schedules, interviews, and orientations
- Help the order fill team fill positions by certain deadlines
- Invite people down to the office to apply
- Multi-phone system expert and document management
- Filed all employee’s important documents and made copies of all necessary paperwork
Education
High School Diploma -
Arroyo Valley High School
San Bernardino, CA06.2008
Certificate - Medical Assistant
Everest College Trade School
San Bernardino, CA06.2010
Skills
- SAP-ERP
- CargoWrite
- Document Management
- Data entry
- Outbound Shipping
- Critical thinking
- MS Word, Excel, SharePoint
- Active listening
- Teamwork & Collaboration
- Computer proficiency
- Management & Leadership
- Conflict resolution
- Proactive
- Complaint handling
- Fast Learner
Timeline
Customer Service Representative
DSV Solutions
06.2022 - Current
Customer Service Representative
Kuehne+Nagel
04.2017 - 05.2021
Receptionist
SMX Staffing/SMX
11.2014 - 07.2016
High School Diploma -
Arroyo Valley High School
Certificate - Medical Assistant
Everest College Trade School
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