Khadija Khalfani
Elkins Park,PA
Summary
Professional with a high level of motivation, demonstrated dependability, ethics, versatility, and self-motivation. Life experiences and extensive travel has provided me with a greater understanding of diverse cultures, people, and traditions. Through varied work experiences, I have developed leadership skills and enhanced my ability to multitask, adapt, and think critically.
Overview
10
10
years of professional experience
Work History
Package Handler
UPS
11.2023 - Current
- Efficiently load and unload packages from trailers, ensuring proper handling and safety protocols
- Organize and sort packages by destination to streamline delivery processes and improve efficiency
- Inspect packages for damage and report any issues to supervisors to maintain quality standards
- Operate warehouse equipment such as forklifts and pallet jacks safely and effectively
- Maintain a clean and organized work environment, adhering to all safety regulations and company policies.
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
Membership Services Coordinator
Society of Hospital Medicine
07.2019 - 01.2022
- Administrative duties including but not limited to answering multi-line phone, making copies, routing short-term event information to all pertinent departments
- Maintained an accurate inventory of 18,000 members information by working with the company database
- Assisted potential members when inquiring about memberships and events, via phone and email, capturing all details in proprietary sales software
- Assisted members with membership applications, renewals and credit card payments
- Logged all check payments received and send to lockbox
- Responded to customer inquiries, handle meeting registration, and support the annual SHM Conference with content management
- Complete and submit comprehensive reports to supervisor on a monthly basis
- Offer creative solutions to resolve issues, utilizing the experience and resolutions to be more proactive with each subsequent member.
- Improved membership retention rates through consistent follow-ups and tailored communication strategies.
Valet Manager
Towne Park, ltd
12.2017 - 09.2019
- Ensured that valet parking services are managed in safe and efficient manner, while adhering to policies and procedures of the company
- Maintained garage appearance and visual merchandising standards
- Resolved disputes from staff or customers
- Prepared department for inventory and perform assigned duties
- Assisted sales manager in developing and training of sales team associates on customer service, selling and product knowledge
- Ensured guest have an extraordinary experience throughout their stay.
- Worked closely with hotel management to coordinate special events requiring additional valet support.
- Ensured compliance with all local, state, and federal regulations regarding parking and traffic control within the valet area.
Property Damage Claims Administrator
SEPTA (Southeastern Pennsylvania Transportation Authority)
05.2017 - 07.2019
- Administrative duties including but not limited to monitor and maintain assigned claims, generate reports as needed, scan and upload documents to database
- Collect and file property damage claims with company database
- Reconciled monthly recovery payments and oversee aging recovery claim statuses
- Assisted with increasing the total number of recoveries by 50% every year
- Engaged in efforts to collect payments for property damage losses from claimants and insurance companies
- Assisted management in implementing alternative payment options and negotiating payment plans, or if necessary, take legal action
- Created contractual agreements between the claimant and the property damage department
- Complete and submit comprehensive reports to supervisor on a monthly basis
- Maintained an accurate inventory of claim information by working with the company database
- Follow department best practices.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Valet Attendant
Towne Park, ltd
09.2015 - 12.2017
- Provided exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Assisted with loading and unloading of luggage, providing information regarding the hotel's facilities and events, and directions to local attractions
- Answer guest requests and communicate needs to supporting departments such as Engineering, Housekeeping and Reservations
- Positive performance reviews resulted in promotion to manager.
Merchandising Specialist
Crate & Barrel
07.2014 - 07.2016
- Assigned retail store to maximize awareness and sales of company products
- Ensured that the store displays the products in the appropriate quantity and location according to brand specifics
- Assisted the merchandising manager to complete essential inventory control functions in an effort to support financial and inventory accuracy
- Conducted quarterly inventories of warehouse stock
- Received incoming shipments and reviewed contents against purchase order for accuracy
- Processed and assist with customer pickup orders
- Promoted a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates
- Ensured high consumer rate of return by providing impeccable customer service.
- Enhanced customer loyalty by delivering exceptional service and addressing concerns promptly.
- Maintained a clean work environment by adhering to company standards for cleanliness and organization throughout the sales floor.
Education
Associate of Arts - Culinary Arts
Community College of Philadelphia
Philadelphia, PA05.2019
High School Diploma -
Cheltenham High School
Wyncote, PA06.2008
Skills
- Culinary skills and techniques
- Food safety and sanitation
- Software expertise
- Social media knowledge
- Inventory management
- Payment processing
- Microsoft Suite
- Multi-tasking
- Verbal and written communication
- Adaptability in high-pressure environments
- Attention to detail and creativity
- Customer Service
- Office Administration
- Team Leadership
- Time Management
References
Available upon request
Timeline
Package Handler
UPS
11.2023 - Current
Membership Services Coordinator
Society of Hospital Medicine
07.2019 - 01.2022
Valet Manager
Towne Park, ltd
12.2017 - 09.2019
Property Damage Claims Administrator
SEPTA (Southeastern Pennsylvania Transportation Authority)
05.2017 - 07.2019
Valet Attendant
Towne Park, ltd
09.2015 - 12.2017
Merchandising Specialist
Crate & Barrel
07.2014 - 07.2016
Associate of Arts - Culinary Arts
Community College of Philadelphia
High School Diploma -
Cheltenham High School
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