Khadija Naveed

• Provided technical support to students and staff for various software applications.
• Resolved help desk tickets and user inquiries, improving overall support response time.
• Assisted in troubleshooting hardware issues with computers and other devices.
• Used remote login tools to assist clients with technical and product questions.
• Re-image FCPS devices' existing systems with newer versions of software applications.
• Documented common technical issues and solutions in a knowledge base guide.

Collaborated with a fire department to modernize operations by implementing a digital record management system, redesigning their website, and improving their hall rental booking process.

Role: Documentation & Risk Management

• Redesigned and improved the department’s website using Google Sites for better accessibility and usability.
• Digitized department records by transitioning from paper to an online system using JotForm and Google Drive, improving organization and accessibility
• Automated hall rental booking requests using Google Workspace tools (Apps Script, Google Calendar, Gmail, and Google Sheets), improving scheduling and reducing manual work
• Worked in a team environment, collaborating and communicating effectively to complete tasks and meet goals

• Created interactive and engaging Minecraft Programming sessions.
• Worked with students to create animations using the Construct 2 app, helping them understand basic design and logic.
• Managed and maintained classroom technology, providing students with essential tools and software for effective learning.
• Conducted interactive Robotics and Redstone sessions to enhance students' understanding of programming concepts.

• Greeting and welcoming visitors
• Answering and routing phone calls
• Handling college inquiries, keeping office's records up to date
• Enhancing customer service skills
• Checking and organizing desk supplies
• Handling academic office duties