KHADIJA SAAD
Staten Island,NY
Summary
Dynamic leader with proven expertise in customer service management and retail inventory management, honed at Dunkin' Donuts Franchising. Excelled in training and mentoring, boosting team efficiency and enhancing customer satisfaction. Skilled in problem-solving and multitasking, adept at driving operational improvements and maintaining high-quality standards.
Overview
17
17
years of professional experience
Work History
Store Manager
Dunkin' Donuts Franchising
08.2010 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
Postal Support Employees
USPS
11.2021 - 06.2023
- Managed financial transactions at the retail counter effectively, ensuring accurate cash handling procedures were followed at all times.
- Provided service and sales to walk-in customers.
- Sorted mail according to size, shape and destination.
- Weighed mail and computed pricing amounts.
- Used computer systems to track packages and update client information.
- Ensured optimal customer service by addressing inquiries, resolving issues, and providing guidance on USPS products and services.
- Streamlined postal operations by maintaining an organized work environment and adhering to USPS policies and procedures.
- Maintained high levels of safety within the workplace by following proper lifting techniques for heavy packages and adhering to all safety protocols during mail handling processes.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
Teacher
Elementary School
09.2007 - 12.2008
- Created and developed lesson plans to meet students' academic needs.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Education
Associate Liberal Art - Arabic Language
Sbihi High School
Sale, Morocco 06.2004
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Inventory management
- Store merchandising
- Retail inventory management
Timeline
Postal Support Employees
USPS
11.2021 - 06.2023
Store Manager
Dunkin' Donuts Franchising
08.2010 - Current
Teacher
Elementary School
09.2007 - 12.2008
Associate Liberal Art - Arabic Language
Sbihi High School
Similar Profiles
Deonte BledsoeDeonte Bledsoe
Crew Member at Dunkin' Donuts FranchisingCrew Member at Dunkin' Donuts Franchising
Javi ParikhJavi Parikh
Sales Associate at Dunkin' Donuts FranchisingSales Associate at Dunkin' Donuts Franchising
David-michael LewisDavid-michael Lewis
General Manager at Dunkin' Donuts FranchisingGeneral Manager at Dunkin' Donuts Franchising
Theresa ContrerasTheresa Contreras
Barista at Dunkin' Donuts FranchisingBarista at Dunkin' Donuts Franchising
Marc MathewsMarc Mathews
Property Manager at Progressive ManagementProperty Manager at Progressive Management