Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Khadija Said

Elizabeth,NJ

Summary

Customer-focused professional dedicated to exceeding customer expectations and enhancing satisfaction. Proficient in addressing diverse concerns with a solution-oriented approach and meticulous attention to detail. Strong skills in research, documentation, and problem-solving drive effective outcomes.

Overview

22
22
years of professional experience

Work History

Passenger Services Agent

Dnata
Dubai
01.2007 - 01.2023
  • Company Overview: Dubai International Airport
  • Assisting passengers at the check in counters by checking baggage and assigning seats.
  • Responsible for resolving customer requests, questions, and needs ensuring the best use of resources to accomplish these tasks in a high pace environment.
  • Being able to handle customer complaints and maintain an understanding and professional attitude.
  • Assisting passengers and creating claims with lost luggage/damage and pilferage reports.
  • Tracing Passengers lost luggage on the world tracer system and coordinating with various airline stations.
  • Connecting Passenger’s baggage with their onward flights and/or forwarding their bags on a later flight.
  • Dubai International Airport

Customer Service Agent

IKEA
Dubai
01.2006 - 01.2007
  • Company Overview: Dubai
  • Providing customer service and assisting customers with their purchases, refunds and exchanges.
  • Allocating delivery timings and assemblies of furniture to customers.
  • Preparing daily/weekly surveys.
  • Dubai

Sales associate

Liz Claiborne
Dubai
01.2001 - 01.2005
  • Company Overview: Dubai
  • Assisting customers with sales, refunds and exchange.
  • Merchandising products as per brand requirements.
  • Doing annual stock take.
  • Dubai

Education

Some College (No Degree) - Travel Operations

Sairene College
Kenya

Some College (No Degree) - Cybersecurity

Google
Coursera

Skills

  • Effective communication
  • Baggage handling and lost luggage tracing
  • Problem solving
  • Attention to detail
  • Adaptability
  • Decision making
  • Teamwork
  • Time management
  • Data entry and record keeping
  • Quick thinking
  • Multitasking

Languages

  • ENGLISH
  • SWAHILI

Accomplishments

  • Received a NAJM award for intercepting a group of 26 passengers holding fake passports and visas.

Timeline

Passenger Services Agent

Dnata
01.2007 - 01.2023

Customer Service Agent

IKEA
01.2006 - 01.2007

Sales associate

Liz Claiborne
01.2001 - 01.2005

Some College (No Degree) - Travel Operations

Sairene College

Some College (No Degree) - Cybersecurity

Google

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