Naheda AKTER
Denver,colorado
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
Work History
Manager
Panda Express Restaurant Group
07.2012 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Manager
Panda Express Restaurant Group
09.2011 - 06.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Restaurant Associate
Panda Express Restaurant Group
12.2010 - 10.2011
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Placed order items in bag for drive-thru window delivery with speed and accuracy.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Assembled menu items in grill area and monitored warmers to restock inventory.
Education
Bachelor of Science - Business Administration And Management
DAHAKA UNIVERSITY
BANGLADESH06.2008
Skills
- Business Management Principles
- Cybersecurity
- Time Management
- Managing Reception
- Coaching and Mentoring
- Environmental Policy
- Financial Forecasting
- Staffing and Sales Reporting
- Fire Safety Regulations
- Station Preparation
- Proper Food Storage
- Portion Standards
- Schedule Crew Members
- Accounts Payable and Accounts Receivable
- Inventory Management
- Guest Satisfaction
- Continuous Quality Improvement (CQI)
- Customer Inquiries
- Kitchen Oversight
- Supply Ordering and Management
- Training and Development
- Managing Deliveries
- Counting Money
- Complex Problem-Solving
- Inventory Records
- Cook Foods
- Quality Reviews
- Labor and Food Cost Control
- Active Learning
- Monitoring Food Preparation
- Profit and Loss Control
- Food Safety and Sanitation
- Food Allergies
Timeline
Manager
Panda Express Restaurant Group
07.2012 - Current
Assistant Manager
Panda Express Restaurant Group
09.2011 - 06.2013
Restaurant Associate
Panda Express Restaurant Group
12.2010 - 10.2011
Bachelor of Science - Business Administration And Management
DAHAKA UNIVERSITY
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