Khadija Walker
Bergenfield,NJ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
12
12
years of professional experience
Work History
Director of Curriculum
The Learning Experience
04.2022 - 12.2024
- Implemented data-driven decision-making processes to identify areas of improvement within the curriculum and adjust accordingly.
- Established collaborative relationships with cross-functional teams, fostering a unified approach to achieving educational goals.
- Fostered strong partnerships with parents and community stakeholders to ensure collaborative efforts towards student success.
- Managed budgets allocated for curricular resources, maximizing impact while maintaining fiscal responsibility.
- Provided ongoing professional development opportunities for faculty members, supporting their growth as educators and leaders.
- Championed innovative teaching methods that invigorated classroom environments and promoted student success.
Telesales Representative
Comcast
10.2022 - 01.2023
- Opened new accounts and documented personal, demographic and payment information in system.
- Escalated concerns or advanced problem calls to management staff.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Escalated concerns or advanced problem calls to management staff
Shipping Team Leader Specialist
Wells Trading
06.2019 - 01.2022
- Provided support to processing team and delegated work to other team members
- Made sure all inbound and outbound shipments were up to company standards
- Held accountable for any discrepancies and corrected team member's mistakes
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Established strong and safe work environment
Kitchen Assistant
ST. JOSEPH REGIONAL HIGH SCHOOL
01.2017 - 06.2019
- Assist with preparation and distribution of nutritious lunch for hundreds of students
- Provided quick and orderly check out process for students to ensure satisfactory lunch experience
- Suggest new and creative menu items based on student needs and wants
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Cleaned and organized kitchen stations to promote team efficiency
- Prepared dishes for catering events or during high-volume shifts
Warehouse Associate
Net-A-Porter
05.2017 - 08.2017
- Assist with sorting and packaging of retail orders
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Assembled and filled more than 300 shipments per day and prepared all shipping documentation
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
Customer Relations Specialist
AIM
10.2016 - 04.2017
- Performed preliminary screened calls to determine eligibility for market research participation, based on predetermined panel needs
- Maintained an welcoming and orderly front desk environment for guests
- Ensured all participants were correctly paid and checked out
- Prepared office for client visits by ensuring supplies were stocked, conference rooms were setup, and catering was ordered
- Handled an number of high volume calls daily.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Answered product and service questions, suggesting other offerings to attract potential customers
Sales Associate
VERIZON FIOS INC
01.2014 - 03.2015
- Acted as solution-based sales associate providing customers with a high level degree of knowledge pertaining to Verizon services and products
- Demonstrated ability to drive sales results using excellent communication skills, knowledge of current and future technology offerings, and professionalism
- Engaged with customers to build rapport and loyalty
- Helped customers locate products and checked store system for merchandise at other sites
Sales Advisor
H&M NYC
02.2013 - 09.2013
- Processed, stocked and replenished garments ensuring an organized and satisfactory shopping experience for customers
- Maximized sales opportunities by assisting with display designs according to H&M guidelines
- Supported front-end operation by assisting with check-out, transaction recording and reporting, and merchandise packaging
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Education
No Degree - Hospitality
International Air And Hospitality Academy
Vancouver, WA02.2013
HIGH SCHOOL DIPLOMA -
Hackensack High School
Hackensack, NJ06.2012
Skills
- Fast Learner and able to work in an fast paced environment
- Able to take directions and guide others in order to execute task successfully
- Microsoft Office Proficient
- Able to execute deadlines in an meticulous and efficient manner
- Thinking outside the box in order to make processes more efficient and time effective
- Order Picking
- Packaging
- Shipping & Receiving
- Business Development
- Warehouse Experience
- Problem-solving
- Flexibility
- Team Work
- Reliability
- Product and service knowledge
- Outbound and inbound calls
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Telesales Representative
Comcast
10.2022 - 01.2023
Director of Curriculum
The Learning Experience
04.2022 - 12.2024
Shipping Team Leader Specialist
Wells Trading
06.2019 - 01.2022
Warehouse Associate
Net-A-Porter
05.2017 - 08.2017
Kitchen Assistant
ST. JOSEPH REGIONAL HIGH SCHOOL
01.2017 - 06.2019
Customer Relations Specialist
AIM
10.2016 - 04.2017
Sales Associate
VERIZON FIOS INC
01.2014 - 03.2015
Sales Advisor
H&M NYC
02.2013 - 09.2013
No Degree - Hospitality
International Air And Hospitality Academy
HIGH SCHOOL DIPLOMA -
Hackensack High School
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