Summary
Overview
Work History
Education
Accomplishments
Affiliations
Timeline
Generic

Khadija Washington

Houston,Texas

Summary

Dynamic and results-driven Talent Acquisition Leader with experience in strategic planning, leadership development, and talent management. Demonstrated expertise in building and overseeing high-performing teams, developing comprehensive recruiting and retention strategies, developing Talent Acquisition programs and fostering a culture of inclusion and engagement. Adept at coaching and mentoring, with a strong ability to innovate and drive organizational success through effective talent and performance management

Overview

9
9
years of professional experience

Work History

Manager – Talent Acquisition

Southwest airlines
10.2022 - Current
  • Models the Southwest Way by guiding, coaching, developing, and engaging employees across TA
  • Fostered a culture of inclusion, recognition, and safety by creating a safe space for employees and Leaders across TA by providing advice, and perspective and acting as a thought partner
  • Coached and advised individual contributors and Leaders across TA on developing competencies and skills; Provided career and personal development advice, fostering growth and development
  • Collaborated with Tech Ops Leadership to create the D225 Mechanic Pathways program
  • Joined the Position Management Cross Departmental Working team, partnering closely with People Systems, REST, People Workforce Planning, and HRBP’s to troubleshoot and refine the requisition posting and position management process across all of TA
  • Serves as a TA Workday Business SME, providing support to overall training initiatives in partnership with the TA TASC team
  • Served as a member of the Hiring Pause/Hiring Freeze playbook team
  • Partnered with People Systems Reporting to develop the TA Leader Reporting & Metrics Dashboard in Workday
  • Partnered with the Programs & Pipelines team to develop Recruitment and Outreach strategies and initiatives for CS&S, Tech Ops, and GSE
  • Provided ancillary support to the Ground Ops, Inflight, Flight Ops, and Programs & Pipeline teams by giving subject matter advisement, strategic customer insights, and recruiter resources
  • Partnered with Tech Ops Sr Leadership and Tech Ops Workforce Planning to create more visibility into the bids process for direct roles. This resulted in the ability to increase the speed to hire for Mechanics
  • Represents Southwest Airlines with community partners, and at conferences and other industry-specific events, enhancing the company's brand and sourcing capabilities

Team Leader – Talent Acquisition

Southwest airlines
09.2021 - 10.2022
  • Hired, coached, mentored, and developed a team of 12 Recruiters to support Tech Ops and CS&S
  • Supported team in hiring over 1,400 new Customer Reps and over 600 new Tech Ops employees in 2022
  • Partnered with CS&S and SWAU Sr Leadership on the transition to recruit fully remote CS&S Reps, including partnering with Recruitment Marketing on new outreach, communication, and onboarding strategies.
  • Joined TA Workday Business SME’s Team; Met weekly to prioritize and troubleshoot revisions and updates to Workday processes
  • Assisted with training the newly created TA TASC team as they took over TA training and development full-time
  • Partnered with Diversity Recruiting & OBAP on the planning and execution of the inaugural OBAP Ace Maintenance Academy.

Senior Recruiter

Southwest airlines
12.2019 - 09.2021
  • Coached, consulted and advised hiring manager on talent strategies for both volume & targeted roles within Ground Operations, Tech Ops and CS&S
  • Took on additional recruiting roles within D225, Regulatory and Flight Operations
  • Built relationships & provided mentorship to new and junior TA team members
  • Served as the Training Workstream Lead for the Diversity Recruiting Strategy Project and assisting with developing the TA Related DEI competences to serve as a foundation for DEI training
  • Served as the Strategy Development Lead for the TA Training Center of Excellence. Collected, organized and validated existing TA Training, surveyed TA One Team to assess training needs and lead the development of the TA Training SharePoint Site. Developed Training Framework and facilitated training for TA Reassemble and New Hire training
  • Served as a Team Member of the "Ready to Launch" Tools Project. Assessed current state of TA Tools; provided recommendations for future state, created updated cost assessment of current TA Tools/Resources and participated in demos for potential new tools.

Senior Corporate Recruiter

NRG Energy
10.2015 - 12.2019
  • Coached, consulted, and advised Senior Leadership, Hiring Managers, HRBP’s, and Team Members on Talent strategies for NRG locations nationwide; Managed a high volume, full-cycle recruiting desk, specializing in Sustainability, Business Development, Business Operations, Business Intelligence, Engineering, Marketing, Sales, Distributed Energy & Plant Operations
  • Managed the company’s corporate membership with the National Diversity Council, integrating their resources and tools into our internal D&I strategies
  • Developed and delivered nationwide training courses for Senior Leadership, Hiring Managers & HRBP's related to OFCCP Recruitment Guidelines, Effective Interviewing Strategies and the Immigration Process. This resulted in creating better educated/ more strategic hiring managers, a decrease in “time to fill” by 30%, and an increase in pass rates for internal and external audits
  • Revised “NEO Onboarding Presentation”, “Employee Welcome Center”, and email communication templates to improve candidate experience, and create a cohesive “look and feel” that is “on brand” and in alignment with external marketing collateral. This resulted in an overall increase of positive feedback on the new hire survey
  • Managed video interviewing/ interview scheduling RFP project; the intended outcome was to improve the candidate experience and increase the efficiency of the Recruitment processes
  • Created salary analysis worksheets to guide HRBP’s and Hiring Managers on the appropriate salary to offer upfront; resulting in improved pay equity and market rate alignment, and an overall decrease in the amount of time spent negotiating offers
  • Developed Corporate Immigration policy and SOP’s in collaboration with legal, HRBP’s, and hiring managers. This resulted in implementation across all business units and a more proactive, streamlined recruitment immigration process
  • Participated in the RFP Project team to select a new background vendor; selection helped to cut background costs by 20%
  • Created the Collective Bargaining Agreement Quick Guide and union-specific offer letter templates to assist with quickly determining the specific union benefits; decreased the amount of time to get an offer out by 50%.

Education

BBA - Human Resources Management

Southern New Hampshire University
12.2018

MBA - Organizational Leadership

Southern New Hampshire University
12.2025

SHRM - SCP -

Society For Human Resources Management

Certified Internet Recruiter -

AIRS ADP

Diversity Equity And Inclusion in The Workplace -

University of South Florida
Tampa, FL

Accomplishments

  • Southwest Way Award Winner - 2020
  • High Impact Leader I Graduate - 2023
  • Assistant Director - OBAP Tulsa Maintenance Ace (2022-2024)
  • Director - DAL OBAP Tulsa Maintenance Ace Academy (2024)
  • Led the development of the Tech Ops D225 Program
  • Leadership advisor for the Women in Tech Ops Tiger Team

Affiliations

  • Member - Organization of Black Aerospace Professionals (OBAP)
  • Member - National Diversity Council
  • Advisory Board Member - Houston Community College A&P Program

Timeline

Manager – Talent Acquisition

Southwest airlines
10.2022 - Current

Team Leader – Talent Acquisition

Southwest airlines
09.2021 - 10.2022

Senior Recruiter

Southwest airlines
12.2019 - 09.2021

Senior Corporate Recruiter

NRG Energy
10.2015 - 12.2019

BBA - Human Resources Management

Southern New Hampshire University

MBA - Organizational Leadership

Southern New Hampshire University

SHRM - SCP -

Society For Human Resources Management

Certified Internet Recruiter -

AIRS ADP

Diversity Equity And Inclusion in The Workplace -

University of South Florida

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Khadija Washington