Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khadijah Al-Uqdah

Summary

A dedicated detail-oriented administrative support with public relations and interpersonal communications expertise. Effectively defines, develops, and implements targeted action plans to maximize positivity, efficiency, and profitability. Proven ability to combine vision and business acumen to support organizational goals. Background in criminal justice, business administration, procurement management, and finance management.

Overview

12
12
years of professional experience

Work History

Contract - Administrative Assistant II

C.B.E.S.T – Children SSI Pilot
01.2025 - Current
  • Lead and or assist with special projects and or tasks; Children SSI Pilot, Adult SSI, and Permanent Supportive Housing (PSH).
  • Act as primary source of contact between program and client submitting for benefits.
  • Utilizes various software programs such as: Microsoft Suites, Adobe Reader, Teams, HMIS, CalSAW, Outlook, and CHAMP system to maintain and or report client data, provide referrals for supportive resources, and or conduct daily business to manage overall workload.
  • Provide targeted benefits advocacy services to assist individuals in vulnerable populations; homeless, at risk of being homeless, and or individuals with complex Behavioral/health conditions to obtain sustainable income through government programs (SSI, SSDI, and or CAPI).
  • Assessed clients' needs and determined eligibility for intake services.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Schedule and complete initial intake appointment(s), complete upload on CHAMP system, and enroll client into required system. (CHAMP).
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Obtain required client identification records and necessary consent forms.
  • Maintain professional client relationship while completing client intake process, upload, enrollment, and application process.
  • Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
  • Complete referral process for supportive services specific to client needs within vulnerable populations; homeless, at risk of being homeless, and or individuals with complex Behavioral/health conditions.
  • Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.
  • Accurately log all communication and ensure proper follow-up (CHAMP).
  • Advocate for client rights and access to benefits, ensuring they receive supportive services and benefits (if applicable).
  • Understanding of the application, appeals, and hearing process.
  • Assist clients with drafting of SSI application and check all documentation for accuracy, gathering all necessary documentation for application process.
  • Review and analyze client medical records for drafting of SSI, SSDI, and or CAPI applications.
  • Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire application process.
  • Travels to appointment locations at local field offices, county buildings, and or client home.
  • Ensure all claims are appropriately processed with the Social Security Administration (SSA)through mail or in-person application submissions.
  • Establish and maintain collaborative contractor and internal relations and communications with SSA, DDS, and DPSS staff/branch offices in order to facilitate an effective workflow for application processing.
  • Manage an average of 7-15 SSI cases on a weekly basis (children and adult), while accurately meeting all program deadlines and monitoring client(s) application progress (while maintaining ongoing support).
  • Monitor client(s) application progress and provide ongoing support; conducting regular follow up to local SSA/ DDS offices for any pending applications.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

Housing Navigator

People Assisting the Homeless
10.2023 - 01.2025
  • Develop and maintain a complete and accurate filing system for program and client records.
  • Maintain regular contact with client(s) via phone, and by visiting client home once a month.
  • Conduct client intake and individualized needs assessment for all participants; develop Individualized Service Plan (ISP) to address client housing goals, increase and or maintain income, and any other personal goals specific to participant included but not limited to mental health, substance use, financial resources, and other supportive services.
  • Calendar management; Arrange travel, booking travel details and entering them into the calendar.
  • Answer questions and solve problems related to office operations and established policies and procedures.
  • Develop and maintain accurate and current housing portfolio. Provides participants with listings of potential housing options in alignment with their needs and geographic preferences.
  • Assists participants with finding permanent supportive housing by conducting client housing search, applying for apartments, accompanying participants to apartment viewings (as needed), and or negotiating with potential landlords.
  • Coordinate appointments, transportation, and or follow-up services to clients to provide supportive services for ISP or supportive services.
  • Works with case managers to address any emerging issues related to housing and community adjustment.
  • Help participants to mitigate issues with credit reports, utility arrears, criminal records, unfavorable landlord references, and other issues which may impact housing eligibility.
  • Assists clients with moving (help locating affordable moving companies, locating storage units, acquiring furniture and other move-in essentials, etc.).
  • Evaluate strengths and challenges to address all short- and long-term goals.
  • Advocates on behalf of participants to expedite their access to housing.
  • Attends collaborative meetings and networks with other agencies and coalitions.
  • Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
  • Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
  • Improved client housing stability by developing individualized case management plans and providing ongoing support.
  • Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
  • Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
  • Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
  • Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
  • Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
  • Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
  • Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
  • Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.

Head Start Administrative Assistant

Volunteers of America
08.2022 - 10.2023
  • Establishes and maintains cooperative and harmonious working relationships with program staff, workers, families of clients, business agencies, and office vendors.
  • Coordinate Staff trainings and all administrative events.
  • Coordinate collection and preparation of operating reports, such as time-and-attendance records, budget expenditures, new hires, and statistical records of performance data.
  • Facilitated vendor management and bidding processes.
  • Maintain knowledge of accounting principles, accounts payable processes, and knowledge and use of SAP – Concur system.
  • Analyzes, evaluates, and makes recommendations for organizing, staffing, financing, and the operation of major new departmental functions or major modifications of existing programs.
  • Lead and guide employees of lower level (50 – 60 employees) staff and supervise; occasionally assist in hiring decisions and performance appraisal.
  • Arrange travel, booking travel details and entering them into the calendar.
  • Answer questions and solve problems related to office operations and established policies and procedures.
  • Manage team calendars. Plan, negotiate, and schedule meetings to accommodate the manager and others.
  • Keeps team informed of upcoming appointments and deadlines; Reschedule existing meetings if needed to accommodate meetings with more urgency.
  • Work cooperatively with corporate office to coordinate procurement, accounts payable, and personnel.
  • Review reports and verify for accuracy before payroll submission for up to 300 employees.
  • Type correspondences, daily reports, proposals, and financial statements, maintaining informational and/or operational records.
  • Create documents transcribing from voicemail, recordings, or in-person meetings.
  • Answer telephones, refer callers, distribute messages to respective parties; Schedule appointments and meetings for three Management Teams.
  • Ad Hoc reports.
  • Support Supervisor and or Director with technical needs.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Assistant Court Reporter – Temporary Contract

New Orleans First City Court
01.2021 - 08.2022
  • Proofread Court Transcripts while listening to court audio.
  • Assist in maintaining filing system.
  • Type correspondences, reports, and or proposals.
  • Assist mentor with daily time management and run errands as requested.
  • Assist in the preparation of transcripts for appeals or other future legal proceedings.
  • Capture spoken dialogue with special equipment, such as stenography machines and digital recording devices.
  • Complete voice writing recordings, completing dictations ranging from 120wpm to 250wpm.
  • Print, file, and manage documents.

Administrative Assistant -Contract Internship

Southern University A&M Police Department
02.2020 - 12.2021
  • Attend several community events to educate the citizens about the program.
  • Maintained inventory of office supplies and placed orders.
  • Establishes and maintains cooperative and harmonious working relationships with program staff, workers, families of clients, business agencies, office vendors, and general public.
  • Provide excellent customer service by responding to customer complaints and resolving concerns.
  • Shadow officers and detectives conducting criminal or traffic investigations.
  • Assist police personnel in keeping up-to-date correspondence logs for easy retrieval.
  • Answer questions and solve problems related to office operations and established policies and procedures
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Teller

L'Auberge Casino & Hotel Baton Rouge
01.2020 - 12.2021
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Update and maintain company databases related to client records, balancing books, and any red flags such as credit rejections or duplicate accounts.
  • Handle large amounts of money for patrons, including processing cashier checks, money orders, credit card advances, tickets, chips, cash checks and coins.
  • Interact frequently with other casinos, central credit and the Internal Revenue Service (IRS); the latter for reporting large transactions.
  • Maintain high quality guest service and a professional demeanor, whether it is giving directions, support or information.
  • Knowledge and use of ASC Software System.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Prepare bank deposits, balancing assign funds as necessary, use and knowledge of kiosk system.
  • Create and record W2-G and MTL transactions.
  • Perform numerous telephone functions to and from central credit, other casinos, and departments within L'auberge Casino.
  • Perform clerical duties as necessary.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Campaign Assistant - Contract Internship

Governor John Bel Edwards
02.2019 - 02.2020
  • Demonstrated outstanding collaboration across organization and managed many tasks.
  • Assist in developing new strategies and tactical processes to enable election success.
  • Implement of new strategies to ensure positive results in campaign.
  • Knowledge and understanding of political campaign and strategy.
  • Process data collected in canvassing and phone banking in political database.
  • Reviewed and used data to make recommendations to improve campaign performance, media touchpoints and journey.
  • Provided exceptional administrative support including managing correspondence and updating databases regularly.
  • Developed strong relationships with community organizations, fostering partnerships that supported campaign goals.
  • Coordinated volunteer recruitment and training efforts, strengthening the campaign''s workforce and effectiveness.
  • Make telephone calls, contact potential votes, update website and social medias.
  • Perform clerical duties as needed.

Assistant

Bizzy Bee Child Development Center
03.2014 - 08.2017
  • Plan, coordinate, maintain, and oversaw daily operations, including meal coordination.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Identifies program needs and objectives.
  • Evaluates program activities and recommends changes.
  • Assists in maintaining inventory records and ordering supplies.
  • Ensure childcare center staff conforms to federal, state, and local guidelines.
  • Prepare and maintain accurate forms, reports, and records of enrolled students.
  • Protect the privacy and confidentiality of information pertaining to family and/or children.
  • Monitor operating costs, budget, resources, and prepare monthly expense reports.
  • Addressed client issues to ensure quick and successful resolution.
  • Lead and guide employees of lower level staff and supervise; participate in hiring decisions and performance appraisal of all employees.
  • Oversee Social Media Account.

Education

B.S. - Criminal Justice

Southern University A&M College

Skills

  • Microsoft Suites

  • Outlook

  • SAP Concur

  • UltiPro

  • Adobe

  • Clarity HMIS

  • CHAMP

  • Critical thinking

  • Problem-solving

  • CalSAWS

  • Service Planning

  • Strategic Planning

Timeline

Contract - Administrative Assistant II

C.B.E.S.T – Children SSI Pilot
01.2025 - Current

Housing Navigator

People Assisting the Homeless
10.2023 - 01.2025

Head Start Administrative Assistant

Volunteers of America
08.2022 - 10.2023

Assistant Court Reporter – Temporary Contract

New Orleans First City Court
01.2021 - 08.2022

Administrative Assistant -Contract Internship

Southern University A&M Police Department
02.2020 - 12.2021

Teller

L'Auberge Casino & Hotel Baton Rouge
01.2020 - 12.2021

Campaign Assistant - Contract Internship

Governor John Bel Edwards
02.2019 - 02.2020

Assistant

Bizzy Bee Child Development Center
03.2014 - 08.2017

B.S. - Criminal Justice

Southern University A&M College

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Khadijah Al-Uqdah