KHADIJAH ALLSTON

•Teaches the children necessary life skills and provide for their physical daily care.

•Assists in treatment planning for each child.

•Conducts daily documentation such as contact notes, milieu notes, and precautionary notes.

•Participates in client transports to various locations

•Participates in recreation therapy with children.

•Improves children’s behavior through coping skills and other therapeutic interventions.

•Conducts group and 1 on 1 counseling sessions

• Designed creative therapeutic interventions tailored to each client''s specific needs, interests, and strengths.

• Provide habilitation services to each client as prescribed in that client’s service plans (CFA, Individual Service plan, Habilitation plan)
• Assist each client, as needed, in skill development in areas such as activities of daily living, domestic living, recreation and socialization
• With appropriate training and supervision, administer medication to clients as assigned and in compliance with management, medical and nursing policies and procedures
• Ensure assigned clients’ nutritional needs are met according to prescribed diet, and assist with feeding as necessary
• Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.

• Lead and motivate team of baristas to deliver quality customer service and uphold Starbucks standards.
• Demonstrate initiative and act as ole model for team members, fostering positive and supportive work environment.
• Ensure smooth operations during each shift, including managing inventory, cash-handling, and maintaining store cleanliness.
• Collaborate with management to implement new procedures and improve overall store performance.
• Train new team members on Starbucks policies and procedures, including beverage preparation and customer service best practices.
• Applied security, safety, and loss prevention strategies during shifts.
• Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies.

Provide supervision and guidance for residents during skills building activities

• Develop and implement individual treatment plans for residents
• Assist with daily living activities, including preparing meals and assisting with personal hygiene
• Develop rapport with residents and cultivate safe and supportive relationship
• Update resident case notes on daily basis
• Ensure appropriate staff-to-client ratio at all times
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Warmly greeted incoming clientele into office

• Delivered world class costumer service, ensuring repeated business
• Promoted and marketed new products, services and rate plans
• Handled high volume of inbound and outbound calls on daily basis
• Restocked and maintained inventory
• Managed mailing list of over 50,000 clients
• Troubleshoot various customer service issues that leaded to quick and efficient resolutions.
• Trained team members on best practices in task management, contributing to more skilled workforce and improved performance.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Evaluated project progress regularly, adjusting timelines and resources as necessary to maintain momentum toward goals.

• Managed cash transactions for high-volume retail environment, including processing payments and providing refunds or exchanges.
• Greeted customers and addressed inquiries or concerns, ensuring positive shopping experience.
• Maintained orderly checkout areas and assisted with stocking shelves and pricing merchandise as needed.
• Collaborated with team members to resolve customer issues promptly and effectively.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.