Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Khadijah Anderson

Dallas,TX

Summary

Proven Director of Learning and Development skilled in resolving conflicts and boosting customer loyalty. Excel in high-stress situations, driving team performance through strategic coaching and leveraging technology to optimize training programs. Committed to continuous improvement and aligning training with business goals to enhance overall efficiency and employee success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Bswift
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Customer Service Executive

Humana
02.2022 - 08.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.

Logistics Executive

Werner Enterprises
07.2021 - 02.2024
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Increased efficiency by developing cost-effective rates and reducing order processing costs.
  • Directed shipping and receiving of wide range of products daily.
  • Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
  • Collaborated with sales and marketing teams to align logistical support with promotional campaigns, ensuring product availability during peak demand periods.

Training and Development Manager

Mississippi Department of Human Services
05.2017 - 07.2021
  • Developed high-performing teams through strategic coaching and mentoring initiatives for managers and supervisors.
  • Promoted a culture of continuous improvement, implementing best practices in adult education methodologies across the organization.
  • Optimized departmental performance with thorough needs assessments, aligning training programs to business objectives.
  • Achieved greater efficiency in the delivery of training programs by leveraging technology and digital tools for content creation, learning management, and reporting.
  • Streamlined onboarding processes, ensuring new hires were equipped with necessary skills for success in their roles.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.

Education

MBA - Masters in Business Adminstration W/minor in Acc.

Belhaven University
Jackson, MS
05-2021

BBA - Business Administration

Mississippi Valley State University
Itta Bena, MS
05-2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Strategic Thinking
  • Compliance Management
  • Customer Focus
  • Power BI Proficiency
  • Data Collection
  • Data Quality Assurance

Timeline

Customer Service Representative

Bswift
09.2024 - Current

Customer Service Executive

Humana
02.2022 - 08.2024

Logistics Executive

Werner Enterprises
07.2021 - 02.2024

Training and Development Manager

Mississippi Department of Human Services
05.2017 - 07.2021

MBA - Masters in Business Adminstration W/minor in Acc.

Belhaven University

BBA - Business Administration

Mississippi Valley State University

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Khadijah Anderson