Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khadijah Beck

ST. PETERS,MO

Summary

To gain employment with your organization to contribute, using my strengths and abilities to be afforded the opportunity for Professional growth and development. Reliable and committed to high-quality work. Skilled in helping modernize workplaces and maintaining high levels of organization. Resourceful and personable with excellent multitasking abilities. Willing to relocate.

Overview

9
9
years of professional experience

Work History

Medical Receptionist II

Mercy Hospital St. Louis
St Louis, MO
01.2024 - Current
  • Greeted and checked in patients, updating patient information in computer system.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Performed data entry tasks related to billing and collections procedures.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Patient Access Representative

Mercy Hospital St. Louis
St Louis, MO
11.2023 - 01.2024
  • scheduling
  • registration
  • benefit verification
  • pre-certification
  • financial clearance including pre-visit collection
  • Greeted patients and visitors in a courteous and professional manner.
  • Collected co-pays and other payments from patients at time of service.
  • Scanned documents into electronic medical records system.
  • Ensured accuracy of all data entered into computer system.

Office Manager

Project Transitions
Antioch, TN
03.2023 - 10.2023
  • Distribute/route incoming packages.
  • Schedule labs per psychiatry orders
  • Ensure psychiatrist schedules are updated in EMR
  • Update Census and Space List Weekly
  • Ensure member Treatment History is current in EMR
  • Ensure programs are stocked with supplies
  • Ensure Bed Days are updated daily by 10 am in EMR
  • Assign Tasks to PRC’s, SW, Lead RA, Clinicians and psychiatrist per charting timetable events
  • Track member medication observations and inform PD’s of medications that are in need of signing out
  • Complete Program Contact tracker that includes contract compliance daily and provide updates to PD

Psychiatric Technician Supervisor

Project Transitions
Antioch, TN
07.2022 - 03.2023
  • Provides oversight of member residential living arrangements, including safety, cleanliness and overall environment of recovery. Oversees medication room and documentation of member self-administration of medications. Participates in member support and interventions.
    Specific Responsibilities:
    • Daily roving and inspection of apartments and member ADL support as needed.
    • Completion and documentation of residential and Recovery Center fire drills and safety/apartment inspections along with any repairs/replacements needed
    • Daily review of the medication room and documentation of medication self-administration and medication logs.
    • Implement and document member interventions and progress relative to the member’s treatment/recovery plan
    • Provide training in and supervision of activities of daily living with members
    • Participate in groups as assigned
    • Provide individual support for assigned members
    • Provide specific training to members relevant to their assessed skills deficits
    • Conduct and document member face to face observation per P and P
    • Prepare shift notes for assigned members
    • Monitor and document self-administration of medications by members
    • Provide and document observed alcohol and drug screens per P and P
    • Complete all trainings and continuing education requirements

Resident Advisor

Project Transitions
Antioch, TN
01.2022 - 06.2022
  • Implement and document member interventions and progress relative to member’s treatment/recovery plan
  • Complete Incident Reports following process indicated by Manager Care Organization and PT's P and P
  • Provide supervision for assigned member activities and trips
  • Provide training in and supervision of activities of daily living with members
  • Participate in groups as assigned
  • Provide individual support for assigned members
  • Provide specific training to members relevant to their assessed skills deficits
  • Transport members to and from appointments and recovery centers
  • Conduct and document member face to face observation per P and P
  • Conduct and document assigned apartment checks per P and P
  • Prepare shift notes for assigned members
  • Monitor and document self-administration of medications by members
  • Provide and document observed alcohol and drug screens per P and P
  • Supervise Residential Advisors
  • Complete all trainings and continuing education requirement
  • Other duties as assigned

Administrative Assistant

Innovative Counseling
Memphis, TN
02.2019 - 03.2021
  • Tracked and submitted employee time sheets to accounting department for payroll processing
  • Created PowerPoint presentations used for business development
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
  • Facilitated troubleshooting, maintenance and updates for office systems
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
  • Created and maintained spreadsheets and developed administrative and logistical reports
  • Assisted with administrative tasks, including filing, answering phones and Scheduling appointments
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current
  • Tracked expenses and documented records
  • Guided administrative and professional staff through computer and software problems
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
  • Maintained up-to-date department organizational chart.

Customer Service Representative

GC Services
Knoxville, TN
01.2020 - 01.2021
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Receptionist

Spring Gate Nursing Home
Memphis, TN
10.2014 - 03.2019
  • Serves visitors by greeting, welcoming, and directing them appropriately
  • Notifies company personnel of visitor arrival
  • Maintains security and telecommunications system
  • Informs visitors by answering or referring inquiries
  • Directs visitors by maintaining employee and department directories
  • Maintains security by following procedures, monitoring logbook, and issuing visitor badges
  • Operates telecommunication system by following manufacturer’s instructions for house phone and console operation
  • Keeps a safe and clean reception area by complying with procedures, rules, and regulations
  • Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
  • Contributes to team effort by accomplishing related results as needed

Material Handler

FedEx
Memphis, TN
05.2018 - 01.2019
  • Load and unload planes
  • Drive tug, people mover and belt loader.

Education

Medical Assistant - Medical Assisting

Concorde Career College
Memphis, TN
06.2016

High school diploma -

Southaven High School
05.2013

Skills

  • Human Resources
  • Employee Orientation
  • Help Desk
  • Telecommunication
  • Critical Thinking
  • Staff Training
  • Strategic Planning
  • Customer Service
  • Employee Supervision
  • Business Administration
  • Database Administration
  • Report Preparation
  • Invoicing and Billing
  • Staff Hiring
  • Supply Management

Timeline

Medical Receptionist II

Mercy Hospital St. Louis
01.2024 - Current

Patient Access Representative

Mercy Hospital St. Louis
11.2023 - 01.2024

Office Manager

Project Transitions
03.2023 - 10.2023

Psychiatric Technician Supervisor

Project Transitions
07.2022 - 03.2023

Resident Advisor

Project Transitions
01.2022 - 06.2022

Customer Service Representative

GC Services
01.2020 - 01.2021

Administrative Assistant

Innovative Counseling
02.2019 - 03.2021

Material Handler

FedEx
05.2018 - 01.2019

Receptionist

Spring Gate Nursing Home
10.2014 - 03.2019

Medical Assistant - Medical Assisting

Concorde Career College

High school diploma -

Southaven High School

Similar Profiles

CREATE PROFILE
Khadijah Beck