KHADIJAH GOODWIN
HEPHZIBAH,GA
Summary
To enhance my educational and professional skills in a stable and dynamic workplace Education butler high school | Date Earned | School miller motte|healthcare it|present Skills & Abilities Data Entry Excellent Written and Verbal Communication Teamwork. Problem Solving. Initiative. Leadership. Continuous Learning. Adaptability. Insurance verification Self-motivation. Self-management
Overview
8
8
years of professional experience
Work History
Appointment Setter
Sunpro Solar
Lafayette, LA
05.2021 - 11.2021
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
- Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
LEAD TEACHER
iNFANT
AUGUSTA, GA
01.2019 - 03.2021
- Planning, teaching and implementing the curriculum for all children from infants through preschool children
- Providing love and quality care for the children throughout the day in order to meet their emotional and physical needs
- Planning and executing indoor and outdoor experiences appropriate to the developmental levels of the children
- Interacting with children both physically and verbally throughout the day
- Assisting children with their personal hygiene and cleanup of classroom
- Serve and eat meals with the children, Meet with parents, staff, and administration
- Attend in-service and staff development training programs
- Familiarity with state licensing requirements and CNI policies
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Worked one-on-one with students and student teachers to increase overall classroom success.
Resident Assistant
Madison Heights
01.2017 - 01.2019
- Help residents with daily living, which might include using the toilet, bathing and washing, dressing, serving food and collecting food trays
- Help with other tasks such as recreational and social activities
- Might provide assistance to residents who have limited mobility by helping them walk or transporting them in wheelchairs
- May perform administrative tasks such as answering phones and greeting visitors and provide documentation of care and assistance.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe and well-organized patient environment.
- Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents with daily dental and mouth care, bath functions and hair care.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports and maintenance requests.
- Assisted disabled clients to support independence and well-being.
customer service rep
Teleperformance
AUGUSTA, GA
01.2015 - 01.2017
- Handle and carefully respond to all customer inquiries, Provide excellent customer service through active listening
- Meet and exceed sales goals with the proven ability to advance sales and build customer relationships
- Identify hesitations, overcome objections, and close the upsell
- Work with confidential customer information and treat it sensitively, Appropriately communicate with customers
- Reinforce, communicate, and review the purchase decision throughout the customer interaction
- Aim to resolve issues on the first call by being proactive in your customer service approach
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
cashier
Captain D's
AUGUSTA, United States
01.2014 - 01.2015
- Captian d’s resturant, Operates a cash register (or equivalent), receives payments of cash, checks and charges from customers or employees for goods or services, making change and issuing receipts or tickets to customers
- Provides the highest quality of service to customers at all times, Maintains proper security of cash at all times
- May assist in locating, reconciling and verifying the accuracy of transactions and operate peripheral equipment that records and supports non-cash transactions
- May also be required to prepare for service before the meal and clean the dining room after the meal (wiping tables, vacuuming the floor, cleaning chairs, ensuring the acceptable appearance of the dining area)
- May set up and stock the beverage area, grab and go items, service ware and condiments or other assigned areas
- Page 2
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
George P. Butler High Scchool
Augusta,Ga05.2014
Skills
- Administrative Skills
- Customer Care / Customer Support Service
- Team leader , Data Entry
- Strong analytical and reasoning skills
- Microsoft Office
- Persuasion Instructing
- CPR & First Aid certified
- Ability to Work under Pressure
- Decision Making
- Time Management
Timeline
Appointment Setter
Sunpro Solar
05.2021 - 11.2021
LEAD TEACHER
iNFANT
01.2019 - 03.2021
Resident Assistant
Madison Heights
01.2017 - 01.2019
customer service rep
Teleperformance
01.2015 - 01.2017
cashier
Captain D's
01.2014 - 01.2015
High School Diploma -
George P. Butler High Scchool
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