Khadijah Henley
Amazon
Fairfield,AL
1
Certification
10
years of professional experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Delivery Station Warehouse Associate
1 Year- Operated hand-held scanners and warehouse technology to route and stage deliveries for driver pick-up, ensuring organized, timely dispatch.
- Maintained safe work environment by strictly enforcing OSHA standards through routine equipment checks and hazard protocol compliance.
- Collaborated in high-volume dynamic team environment to load conveyor belts and resolve processing bottlenecks to maintain timely operations.
- Trained in handling and sorting oversized or heavy bulk items to support safe material movement using proper lifting techniques and heavy machinery protocols.
Seasonal Delivery Driver
1 Year 2 Months- Navigated delivery routes efficiently to ensure timely package arrival.
- Managed vehicle inspections and maintenance to uphold safety standards.
- Communicated effectively with customers regarding delivery status and concerns.
- Utilized handheld devices for tracking deliveries and confirming receipt accuracy.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
Control Room Operator
5 Months- Maintained and updated electronic control room logs to support accurate tracking by recording floor activities, visitor, transfers, and interactions at all times.
- Operated touchscreen monitor controls to open and close floor block and cell doors, supporting jail security and inmate safety with deputies and correctional officers.
- Coordinated front-desk intake workflow by greeting visitors, verifying identification, checking visitation authorization status, providing information, and escalating inquiries to appropriate personnel.
- Tracked and monitored inmate populations across classifications, including men, women, nonviolent offenders, juveniles, protective custody inmates, and workers, to ensure consistent jail security.
- Relayed inmate requests to appropriate personnel to ensure timely assistance and responses for inquiries and grievances.
Shift Leader
6 Years 9 Months- Verified cash drawer totals with previous shift lead to support accurate shift reporting.
- Initialized remote transaction logbook workflow, ensuring mutual tickets recorded and verified.
- Verified license plates on incoming vehicles during shift and ensured accurate entry into system.
- Provided customer service and verified parking-deck entry and exit information for patrons.
- Adjusted schedules as needed to support operational continuity.
- Resolved customer complaints and issues, delivering thoughtful solutions to maintain customer satisfaction.
- Prepared and submitted shift summary reports for supervisor, ensuring accurate documentation of daily activity and progress.
Education
High School Diploma
Certified Medical Assistant - Nursing
Skills
Correctional Facility Operations
Inmate Monitoring
Security and Safety Awareness
Electronic Log Maintenance
Visitor & Identification Verification
Conflict Resolution
Problem-solving
Active Listening
Communication
Leadership
Teamwork
Time Management
Customer Service
Attention to Detail
Certification
ACT Workkeys
Timeline
Delivery Station Warehouse Associate
Amazon
09.2025 - 09.2026Read More
Seasonal Delivery Driver
Amazon
07.2024 - 09.2025Read More
Control Room Operator
Jefferson County Jail
01.2024 - 06.2024Read More
Shift Leader
Birmingham Airport Authority
03.2017 - 12.2023Read More
Fairfield High Preparatory School
High School Diploma
Read More
Fortis Institute
Certified Medical Assistant from Nursing
Read More