Khadijah Jackson
Philadelphia,PA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Concierge
Stratton Amenities
06.2024 - Current
- As a concierge, I am required to greet residents in a friendly upbeat manner
- Accept and scan residents' packages once scanned packages are to be logged through the Yardi system and stored accordingly in the storage room.
- Secure the building by performing routine surveillance rounds and documenting the activity
- Assure all visitors sign in and out of the building.
- Assist residents with scheduling their service requests this could include scheduling usage of amenities such as the freight elevator, penthouse, and business meeting room.
- These services could also include apartment maintenance and repairs.
Customer Service Representative
Independence Blue Cross
09.2023 - 12.2023
- During my employment with Independence Blue Cross, my duties were to accept inbound calls assisting members with their inquiries regarding their medical plans
- Those inquiries could be about but not limited to benefits, enrollment, and insurance claims
- I was also responsible for processing payments-those enrolled with one of the medical plans offered
- I was required to actively engage with members regarding benefit information, insurance claim inquiries, and payment processing.
Call Center Representative
Temple University Health System
09.2022 - 05.2023
- At Temple, I held the position of customer service representative
- I was responsible for accepting inbound calls ranging between 30 to 80 calls a day
- My duties were to assist the patient with coordinating their radiology exams
- Data entry was a part of my role I collected demographic information from patients, verified medical insurance through various portals, and scheduled their appointments
- I was responsible for connecting patients with their physicians, having knowledge of medical terminology, coordinating their exams, and assuring patients were up to date with their exams.
Project Sales
The Home Depot
04.2015 - 09.2022
- At Home Depot, I worked various positions
- I started on as a cashier where I handled sales transactions which included offering customers our store's credit card
- My role was to greet customers, scan merchandise, front face or organize the end caps
- Then I was trained and switched over to work at the Service Desk where I handled orders being placed or order pick-ups
- I did returns including cashing customers out
- At the service desk, handling customer concerns or complaints are a part of my role
- Later, I was promoted to head cashier which required overseeing POS and the associates within the department
- I was a flooring associate where I processed orders for customers who needed customer designs
- I was expected to meet a sales quote every month as well as handle issues with custom installs
- And lastly, I ended my employment as a pro sales associate where I managed contractor accounts by processing sales made.
Education
High school diploma -
Thomas A Edison High School
Philadelphia, PA06.2012
Skills
- POS
- Data Entry
- Phone Etiquette
- Sales
- Cash Handling
- Microsoft Office
- Epic
- Medical terminology
- Customer service
- Computer literacy
- Front desk
- Intake
- Hospital experience
- HIPAA
- Medical Office Experience
- Calendar Management
- Guest Relations
- Exceptional communication
Timeline
Concierge
Stratton Amenities
06.2024 - Current
Customer Service Representative
Independence Blue Cross
09.2023 - 12.2023
Call Center Representative
Temple University Health System
09.2022 - 05.2023
Project Sales
The Home Depot
04.2015 - 09.2022
High school diploma -
Thomas A Edison High School
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