Khadijah Jeffries
Customer Service Manager
Glendale,NY
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Extensive background in a variety of office administration duties. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Especially effective at coordinating with clients and serving as the liaison between different branch offices. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
14
14
years of professional experience
Work History
Lead Teller
GardaWorld
Long Island City, NY
04.2023 - Current
- Follows departmental guidelines for immediate credit processing for various banks' customer deposits.
- Cleans and maintains all teller equipment and makes certain that the teller processing area is clean and clutter free.
- Verifies all incoming deposits to ensure all cash customers immediate credit is credited to appropriate account.
- Completes highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Investigates and promptly resolved issues with patron accounts.
- Manages daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentors and trains new tellers on bank procedures and customer service standards.
Teller
GardaWorld
Long Island City, NY
07.2022 - 04.2023
- Verified assigned work and inspect deposit bags for evidence of tampering
- Performed deposit processing functions including reconciling any out-of-balance conditions
- Identified Counterfeit, Suspicious Activity (SAR), and any potential AML Red Flag Transactions
- Verified cash settlements are accurate and transfers funds to appropriate vaults
- Worked independently without direct supervision or oversight.
Mail Handler
United States Postal Service
White Plains, NY
08.2021 - 12.2022
- Loaded, lifted and carried moderate to heavy mail from trucks and sorting equipment.
- Separated outgoing bulk mail and load onto mail trucks for distribution.
- Operated machinery and carry mail to distribution area.
- May perform a variety of duties such as rewrapping damaged parcels and weighing mail.
Operations Specialist
Ashley Furniture HomeStore
Riverhead, NY
01.2020 - 01.2022
- Performed sales order entry and payment processing, verifying the accuracy of sales paperwork and maintaining needed sales transaction documentation.
- Handled cash and the cash drawer, ensuring appropriate balance throughout the day.
- Handled guest inquiries or issues regarding sales, billing, pick up and/or delivery dates.
- Provided general support in stock/order checking, part ordering, invoice filing, and receiving.
- Developed and maintaining high levels of knowledge on all Ashley products, initiatives, and operations procedures.
Sales Associate
UGG
Riverhead, NY
11.2019 - 02.2021
- Proactively engaged with customers, reads cues and responds effectively.
- Delivered a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently.
- Provided customers with the perfect bra fit by asking effective questions.
- Processed merchandise to be floor ready and maintains back room and under stock to brand standards.
- Replenished merchandise to brand standards to ensure product is placed on the sales floor and available for purchase.
Customer Service Representative
XPO Logistics
Brooklyn, NY
11.2019 - 02.2021
- Took customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalated situations involving dissatisfied customers, offering patient assistance and support
- Called clients and customers to inform them about the company’s new products, services and policies
- Guided callers through troubleshooting, navigating the company site or using the products or services
- Reviewed customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
Assistant Manager
Pier 1 Imports
Atlanta, GA
11.2017 - 10.2019
- Successfully managed a 7- 12 person team in running a retail operation.
- Trained and developed new hires on proper guidelines and customer service techniques.
- Partnered with other supervisors to coordinate activities of individual departments.
- Responsible for opening/closing of the store, bank deposits, paperwork, and unloading of truck.
- Interpreted company policies to workers and enforced safety regulations.
Customer Resolution Specialist
IKEA
Brooklyn, NY
05.2016 - 10.2017
- Led and provided coaching to coworkers to provide a consistent customer experience and operation in Frontline, Returns, Home Delivery and Car Loading Area.
- Ensured customer service coworkers have the knowledge and empowerment to make decisions that creates a great customer experience.
- Assisted the Customer Service Manager in the development of solutions based on customer issues, concerns, question.
- Monitored IKEA portal for customer feedback and supports coworkers to resolve customer issues quickly and efficiently.
- Secured accurate money handling and oversees money handling security routines.
Customer Service Co-worker
IKEA
Brooklyn, NY
05.2015 - 05.2016
- Provided customer service at cash register and self-checkout for hundreds of customers daily
- Accurately handled money/tender
- Processed payments made with cash, checks, credit cards, and debit cards, as well as returns and exchanges
- Communicated company policies and procedures to customers.
Executive Administrative Assistant
The Baby Play Place Inc
Brooklyn, NY
07.2011 - 10.2015
- Maintained accurate and complete confidential and non-confidential files in accordance with licensing requirements to insure successful licensing inspections
- Tracked all staff training and development and related budget as well as coordinates revenue and expenditures
- Used a computer to complete work (word processing, data entry, spreadsheets, payroll, email, and presentation software)
- Developed agendas, prepared for meetings, documented minutes and produced timely and accurate meeting records
- Responded to telephone and in-person inquiries in a friendly and professional manner.
Receptionist
University Hospital of Brooklyn at Long Island College Hospital
Brooklyn, NY
09.2009 - 07.2010
- Answered the phone and checked in patients at the front desk
- Scheduled patients for the proper appointments
- Operating computer software and office equipment and maintained supplies and appearance for the office
- Transferred lab results to the appropriate clinician.
Education
Associates of Arts - Liberal Arts
Clinton Community College
Plattsburgh, NY 08.2012 - 5 2014
High school diploma or GED - Law
School For Law
Brooklyn, NY 09.2007 - 6 2011
Skills
PayrollOffice Management
E-commerce
Cash Handling
Merchandising operations
Staff training/development
Human resources knowledge
[90] WPM typing speed
Critical Thinking
MS Office
Attention to Detail
Complex problem-solving
Strong Leadership
Timeline
Lead Teller
GardaWorld
04.2023 - Current
Teller
GardaWorld
07.2022 - 04.2023
Mail Handler
United States Postal Service
08.2021 - 12.2022
Operations Specialist
Ashley Furniture HomeStore
01.2020 - 01.2022
Sales Associate
UGG
11.2019 - 02.2021
Customer Service Representative
XPO Logistics
11.2019 - 02.2021
Assistant Manager
Pier 1 Imports
11.2017 - 10.2019
Customer Resolution Specialist
IKEA
05.2016 - 10.2017
Customer Service Co-worker
IKEA
05.2015 - 05.2016
Associates of Arts - Liberal Arts
Clinton Community College
08.2012 - 5 2014
Executive Administrative Assistant
The Baby Play Place Inc
07.2011 - 10.2015
Receptionist
University Hospital of Brooklyn at Long Island College Hospital
09.2009 - 07.2010
High school diploma or GED - Law
School For Law
09.2007 - 6 2011