Compassionate and service-driven professional with over 10 years of experience in customer service, administrative support, and team leadership. Adept at building relationships, coordinating care, and assisting individuals in need through strong communication and problem-solving skills. Passionate about providing person-centered support, advocating for clients, and ensuring access to resources in a mental health and social services setting
• Support diverse client needs by delivering personalized solutions and ensuring a seamless customer experience.
• Effectively resolve complex client concerns, coordinating across departments to provide appropriate resolutions.
• Train and mentor team members, fostering a customer-first mindset and improving service delivery.
• Monitor performance metrics and implement strategies to enhance customer engagement.
• Maintain accurate records and client interactions, ensuring compliance with service standards.
• Provided frontline support to diverse customers, guiding them through financial services and digital banking solutions.
• Addressed customer concerns with empathy, ensuring positive engagement and issue resolution.
• Educated clients on financial planning resources and fraud prevention measures.
• Maintained regulatory compliance while handling sensitive financial data.
• Managed daily operations, ensuring a welcoming and efficient environment for customers.
• Trained and supervised staff, delegating tasks to enhance workflow and team productivity.
• Maintained customer satisfaction by addressing concerns and ensuring order accuracy.
• Coordinated scheduling, maintained records, and provided administrative support to faculty and staff.
• Assisted with budget planning and report preparation.
• Communicated with students and external partners, ensuring efficient program operations.
Client advocacy & care coordination
Case documentation & data entry
Strong interpersonal & communication skills
Problem-solving & conflict resolution
Multitasking & time management
Proficient in Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint)
Team collaboration & leadership
Community outreach & support services