Khadijah Jones

• Support diverse client needs by delivering personalized solutions and ensuring a seamless customer experience.

• Effectively resolve complex client concerns, coordinating across departments to provide appropriate resolutions.

• Train and mentor team members, fostering a customer-first mindset and improving service delivery.

• Monitor performance metrics and implement strategies to enhance customer engagement.

• Maintain accurate records and client interactions, ensuring compliance with service standards.

• Provided frontline support to diverse customers, guiding them through financial services and digital banking solutions.

• Addressed customer concerns with empathy, ensuring positive engagement and issue resolution.

• Educated clients on financial planning resources and fraud prevention measures.

• Maintained regulatory compliance while handling sensitive financial data.

• Managed daily operations, ensuring a welcoming and efficient environment for customers.

• Trained and supervised staff, delegating tasks to enhance workflow and team productivity.

• Maintained customer satisfaction by addressing concerns and ensuring order accuracy.

• Enhanced cleanliness and safety by implementing efficient custodial practices in various facilities.
• Assisted in training new custodial staff members, ensuring adherence to established policies and procedures.
• Implemented waste management strategies, leading to reduced environmental impact and cost savings.
• Assisted in organizing special events or projects requiring additional custodial support on short notice.

• Coordinated scheduling, maintained records, and provided administrative support to faculty and staff.

• Assisted with budget planning and report preparation.

• Communicated with students and external partners, ensuring efficient program operations.

• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.