Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
Timeline
Generic

Khadijah Jones

Coconut Creek,FL

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Security Officer/Front Desk Receptionist

Marksman Security
Fort Lauderdale, FL
04.2025 - Current
  • Updated daily logbook with information about visitors entering the premises.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Verified visitors' identification cards before allowing access to the building.
  • Greeted visitors and provided them with assistance.
  • Assisted with special projects assigned by management when required.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Responded to inquiries from internal staff members regarding office operations.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Answered and directed incoming calls using multi-line telephone system.
  • Used company badging system to create badges for new employees and visitors.

Front desk Receptionist/ command center

Office Depot headquarters
Boca Raton, US
06.2020 - Current
  • My Job description is to greet all clients, also make Sure they've completed the visitor protocol before Entering the building, once the client has been approved, I will continue with booking appointment or Confirming the appointment/meeting that was already scheduled.
  • I also make sure that I am able to Answer and help Any clients with concerns or questions they may have.

Security Officer

HSS Inc.
Fort Lauderdale, US
09.2017 - 06.2019
  • My job description is to monitor all cameras, patrol the property, assist nurses with psychiatric patients, and also to assure that all visitors and patients are safe.
  • Operated communication systems between officers stationed throughout the facility.
  • Performed first aid and CPR when necessary, during emergency situations.
  • Provided escorts for visitors as needed throughout the facility.

Customer Service

Publix
Margate, US
11.2011 - 09.2018
  • Assisted customers with inquiries and resolved issues effectively.
  • Greeted guests and ensured high-quality customer service.
  • Addressed escalated customer service issues with urgency and professionalism.
  • Resolved escalated customer service issues as needed.
  • Answered incoming calls and provided customer service.
  • Identified opportunities to improve customer service processes.

Education

High school diploma -

Boyd H. Anderson High School
Lauderdale Lakes, FL
01.2012

Skills

  • First Aid, CPR, AED
  • Customer service
  • Surveillance monitoring
  • Visitor management
  • Access control
  • Communication skills
  • Safety procedures
  • Attention to detail
  • Incident reporting
  • Security guard license
  • CCTV monitoring
  • Conflict resolution

Certification

  • Security Officer, 09/15, 09/18, Patrolling property, monitoring surveillance, inspecting buildings and access points.
  • Loss prevention, 09/15, Present, Assist loss prevention managers with overall security plans for the store, evaluate security measures, and develop policies for theft prevention.
  • Security Guard, PERC Card

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Security Guard Skills, Proficient, 07/20
  • Verbal Communication, Proficient, 07/20
  • Customer Service Fit, Familiar, 07/20
  • Work Style: Reliability, Familiar, 07/20
  • Work Motivation, Expert, 07/20

Timeline

Security Officer/Front Desk Receptionist

Marksman Security
04.2025 - Current

Front desk Receptionist/ command center

Office Depot headquarters
06.2020 - Current

Security Officer

HSS Inc.
09.2017 - 06.2019

Customer Service

Publix
11.2011 - 09.2018

High school diploma -

Boyd H. Anderson High School

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