Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khadijah Kirby

Laurel,Maryland

Summary

Experienced administrative professional with a proven history of delivering top-tier support to C-suite executives. Skilled in calendar management, meeting coordination, and facilitating effective communication. Demonstrates strong organizational, multitasking, and discretion skills. Read to enhance leadership success through exceptional administrative support.

Overview

18
18
years of professional experience

Work History

Operational Control and Contract Analyst

EagleBank
11.2022 - Current
  • Supports Senior Operations Analyst and Director of Banking Operations in coordinating internal and external meetings, delivers weekly project status reports, and assists with gathering service organization control reports for information security team
  • Successfully led the project management of a six-million-dollar robotic process automation initiative, overseeing weekly status meetings, preparing meeting minutes, delivering comprehensive updates to stakeholders, and promptly addressing concerns to ensure a high level of confidence in the project's deliverables
  • Acts as day-to-day main support contact of the third-party vendor relationship. Oversees and manages client service request portal process for bank's core system
  • Manages new product and project requests from internal department product owners. Stays with approved projects to completion; this includes submission and follow-up to resolution or escalation as well as communicating to product owners
  • Works to intake, understand, define and implement the desired project of department heads; this includes analysis of risks involved, associated costs, end-results, benefits and effect on customer and bank
  • Reviews core system product bulletin communication for issues, upgrades, maintenance, enhancements and product updates. Relays relevant information to the product owners and tracks tickets when bulletins affect key products
  • Maintains incident and outage records and provides comprehensive mitigation reporting. Analyzes the outages against the parameters of the service contract, tracking credits for downtime when the systems or products are not available for use
  • Assumes responsibility for tracking trouble tickets and project materials across all ongoing projects, while organizing, scheduling, and facilitating routine meetings with core system vendor and internal directors
  • Produces and analyzes productivity reports for cost effective analysis, realized versus proposed as well as determining the product's effectiveness and for management presentation
  • Reviews and summarizes third-party vendor invoices against budget for accuracy in partnership with department heads
  • Assists senior operations analyst with audit requests and management.

Executive Assistant and Project Manager (Banking Officer)

City First Bank
05.2016 - 11.2022
  • Provided comprehensive administrative support to the Chief Lending Officer (CLO), managing complex calendar, coordinating meetings, preparing accurate meeting minutes
  • Arranged seamless travel logistics, processed expense report and maintained professionalism in drafting and editing various documents, including correspondence, reports, and presentations
  • Initiated commercial credit applications and facilitated the collection of financial statements and tax returns for the Commercial Banking Group (CBG)
  • Coordinated loan-related due diligence and supervised project management task for two CBG administrative support personnel, ensuring efficient collection of past due documentation and proper vendor management system
  • Conducted one on one weekly meetings with five Relationship Managers to manage sales and pipeline opportunities, ensuring accurate representation in the Customer Relationship Management (CRM) system
  • Led the onboarding process for new CBG hires and transfer employees providing access and training on CRM and other bank systems
  • Served as the recording secretary for the Business and Community Development Committee, consisting of six executive management members and five board members.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Worked closely with Loan Administration and Loan Operations Departments to ensure accurate data in the bank's CRM system
  • Managed and trained other bank new hires on essential reporting systems, including CRM, commercial credit application and vendor management
  • Managed partnerships with Vertical IQ and S&P Global, leveraging industry resources for prospecting and business development
  • Created, modified and produced four monthly and weekly bank-wide reports for distribution to executive management and Board of Directors
  • Processed corporate card expenses, mileage and reimbursement, vendor invoices and event sponsorship forms, for six Commercial Banking Group team members
  • Managed the bank's general e-mail inbox, ensuring timely follow-up on new loan requests and deposit inquiries
  • Supported the Corporate Secretary in coordinating networking events and events for staff members, promoting team-building activities and boosting morale within the workplace
  • Conducted regular due diligence and manage reporting systems as primary contact with third party vendors
  • Maintained institutional and external communications, estimating project management timelines and setting companywide priorities
  • Monitored bank's Regulation B compliance data in collaboration with internal stakeholders, Department Heads and Compliance Officer, eliminating regulatory violations.

Administrative Sales Assistant II

M&T Bank
08.2011 - 05.2016
  • Provided administrative sales support to two Regional Managers within the Business Banking group, focusing on products and services tailored for businesses with annual sales of up to $15 million
  • Managed comprehensive calendar scheduling for Regional Managers, coordinated conference calls, arranged travel arrangements, prepared business itineraries, composed memoranda and correspondences
  • Organized diverse client, prospect, and COI events at local country clubs and other venues to bolster Line of Business (LOB) business development endeavors
  • Created and distributed regional reports for two Regional Managers and fourteen Business Banking team members; facilitating review, analysis, and discussion
  • Processed sixteen monthly corporate card expense reports, vendor invoices, and event sponsorship forms for The Montgomery County and National Capital Business Banking teams
  • Prepared business presentations to ensure timely and professional preparation of materials
  • Acted as an intermediary between Regional Managers and bank staff, addressing inquiries and/or issues related to organizational and departmental affairs
  • Streamlined the onboarding process for new hires and transfer employees, encompassing the submission of purchase requisitions from corporate procurement for computer and telephone devices.

Senior Sales Coordinator

American Office
02.2006 - 07.2011
  • Supervised and staffed four office sales coordinators including temporary employees, to include conducting weekly staff meetings, providing staff training on Customer Relationship Management (CRM) system as well as training on the office furniture vendor's website
  • Strategically assigned sales coordinators with account managers to ensure ease of workflow and boost work performance
  • Served as project manager on a specific customer account working closely with the lead technician in assigning servicemen to various job locations, occasionally scheduling the servicemen independently
  • Served in customer relations by communicating daily via phone, email and fax ensuring that all furniture related projects and or service requests were handled in a timely manner achieving total customer satisfaction
  • Independently designed and created reports to maintain tracking information and provide order status to internal staff and external clients
  • Strategically assisted with negotiating pricing schedule for labor costs to external clients with a goal of increasing revenue for the company
  • Maintained ongoing communication with external vendors, ensuring that the correct discounting scheduled were applied as per contract guidelines
  • Monitored vendor system databases to check for furniture order status from initial order placement to final delivery and assembly of product
  • Assisted account managers with creating proposals that align to the budgeted amount as noted on the customer purchase order
  • Performed ongoing reconciliation of customer invoices paying strong attention to detail resulting in the resolution of complex customer issues pertaining to quote and order status
  • Served as Office Manager to include responding to any/all building and computer-related issues pertaining to the office, placed office supply orders and independently responded to technical and non-technical inquiries
  • Prepared weekly office sales reports for District Sales Vice President and sales manager and coordinated all catering arrangements for staff and management meetings.

Education

Masters of Business Administration -

Washington Adventist University
Takoma Park, MD
05.2012

Bachelor of Arts, Communications -

Howard University
Washington, DC
05.2004

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Microsoft SharePoint
  • Adobe Acrobat Pro
  • Jack Henry Customer Relationship Management System
  • Right Signature
  • Diligent Board Management System
  • Google Suite (G-Suite)

Timeline

Operational Control and Contract Analyst

EagleBank
11.2022 - Current

Executive Assistant and Project Manager (Banking Officer)

City First Bank
05.2016 - 11.2022

Administrative Sales Assistant II

M&T Bank
08.2011 - 05.2016

Senior Sales Coordinator

American Office
02.2006 - 07.2011

Masters of Business Administration -

Washington Adventist University

Bachelor of Arts, Communications -

Howard University
Khadijah Kirby