Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Khadijah Lewis

Kissimmee,FL

Summary

Dynamic customer service professional with extensive experience at Hilton Grand Vacations Club, excelling in high-volume environments. Proven track record in Customer service, Dispatch coordination and Problem-solving, leveraging CRM software and exceptional communication skills to enhance customer satisfaction. Recognized for building rapport and achieving performance metrics through adaptability and effective multitasking.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Care Representative (Remote)

Hilton Grand Vacations Club
02.2024 - 05.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships and achieving performance metrics.
  • Navigated multiple computer systems and applications to find information.

Freight Dispatcher

Universal Pinnacle Logistics
11.2021 - 01.2024
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Answered phone calls and responded to customer emails.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.

Dispatch Coordinator

FDS Carrier
04.2018 - 09.2021
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
  • Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
  • Scheduled and organized delivery routes.

Customer Service Representative

Verizon Wireless
11.2015 - 02.2018
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Associate of Arts - Business Administration

Valencia College
Orlando, FL

Skills

  • Customer service
  • Dispatch Expertise
  • Data entry
  • CRM software
  • Multitasking and organization
  • Adaptability and flexibility
  • Verbal and written communication
  • Microsoft office

Certification

  • First Aid
  • CPR/BLS
  • HIPAA


Timeline

Customer Care Representative (Remote)

Hilton Grand Vacations Club
02.2024 - 05.2025

Freight Dispatcher

Universal Pinnacle Logistics
11.2021 - 01.2024

Dispatch Coordinator

FDS Carrier
04.2018 - 09.2021

Customer Service Representative

Verizon Wireless
11.2015 - 02.2018

Associate of Arts - Business Administration

Valencia College

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