Khadijah Matthews
Metairie,USA
Summary
Dynamic HR leader with a proven track record at HSMI, enhancing talent acquisition and retention through strategic workforce planning and compliance oversight. Expert in risk mitigation, I developed policies that improved audit readiness and reduced organizational risk, while fostering employee engagement and optimizing recruitment processes for superior hiring outcomes.
Overview
7
7
years of professional experience
2013
2013
years of post-secondary education
Work History
Security Guard
River's Security
Houma, Louisiana
08.2025 - Current
- Maintained a secure gaming environment by conducting continuous interior and exterior patrols, monitoring guest behavior, and proactively identifying potential security risks.
- Verified and scanned IDs to prevent underage entry and compliance violations, ensuring adherence to gaming regulations and maintaining a safe environment.
- Escorted employees during ATM withdrawals and monitored technicians servicing gaming machines to protect staff and assets during high-risk transactions.
- Addressed disruptive behavior and enforced casino policies to de-escalate guest conflicts and maintain a peaceful gaming environment.
Director of Human Resources
HSMI
Houma, Louisiana
04.2019 - 10.2024
- Reduced time-to-fill and improved hiring quality by leading full-cycle recruitment (sourcing, screening, background checks, onboarding) and aligning workforce plans with operational demands; built and maintained a 250+ candidate pipeline and published 50+ targeted job campaigns across digital and community channels.
- Increased candidate engagement and employer brand visibility by developing multi-channel recruitment marketing strategies (job boards, social media, workforce agencies, print campaigns) and producing branded content using digital design tools.
- Improved interview-to-hire conversion rates by analyzing sourcing data to identify high-performing job boards and outreach methods; optimized recruitment spend and reallocated resources to top-performing channels.
- Strengthened leadership hiring decisions by partnering with executives to define role competencies, develop structured interview guides, and implement standardized candidate evaluation frameworks.
- Advised leadership on workforce planning, employee development strategies, and performance management systems to enhance employee retention and promote organizational alignment.
- Reduced organizational risk exposure and improved audit readiness by proactively monitoring regulatory updates and maintaining audit-ready compliance documentation through systematic annual handbook reviews, compliance tracking, and leadership reporting.
- Monitored regulatory changes and ensured compliance with federal and state employment laws while proactively updating policies and documentation to mitigate legal and financial risk.
- Authored and implemented key organizational policies, including EEV, social media, sick leave, transportation waiver, and compensation frameworks, ensuring consistent application across client types.
- Developed COVID training and updated safety policies to ensure operational continuity during the pandemic.
- Streamlined internal operations by developing SOPs, interview question banks (role-specific and client-specific), documentation guides, and workflow systems to standardize processes.
Office Assistant
HSMI
Houma, Louisiana
11.2018 - 10.2024
- Managed high-volume calls, maintained updated employee/client directories, and coordinated between administrators and field staff to enhance front-office professionalism and communication flow.
- Improved administrative efficiency and documentation accuracy by managing employee/client records, reviewing progress notes and timesheets, and maintaining organized digital and physical filing systems.
- Assisted with cost reports, staffing adjustments, equipment management, and inventory control to support operational continuity.
Education
High School Diploma -
Vandebilt Catholic High School
Houma, LASome College (No Degree) - Political Science
University of Louisiana At Lafayette
Lafayette, LA 08.2013 - 04.2014
Skills
- Risk mitigation and compliance
- Policy enforcement and development
- Talent acquisition and retention
- Employee relations strategies
- Workforce planning and strategy
- Field operations management
- Regulatory oversight and compliance
Timeline
Security Guard
River's Security
08.2025 - Current
Director of Human Resources
HSMI
04.2019 - 10.2024
Office Assistant
HSMI
11.2018 - 10.2024
Some College (No Degree) - Political Science
University of Louisiana At Lafayette
08.2013 - 04.2014
High School Diploma -
Vandebilt Catholic High School