Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Khadijah McCaine

Khadijah McCaine

Administrative Assistant
Saint Louis,MO

Summary

Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Fast learner always ready for the next challenge.

Overview

10
10

Years of professional experience

2
2

Years of Legal Billing Experience

10
10

Years of Customer Service Experience

Work History

Billing Administrative Assistant

Drummond Woodsum
11.2023 - 11.2024
  • Reduced late payments by consistently following up on overdue accounts with clients.
  • Facilitated smooth communication between departments, addressing billing inquiries and resolving discrepancies promptly.
  • Streamlined invoice processing for improved efficiency and reduced turnaround time.
  • Coordinated with sales team to ensure accurate pricing information was reflected on client invoices, minimizing disputes and delays in payment collection.
  • Updated billing procedures as needed in response to changing regulations or business requirements, keeping the organization compliant at all times.
  • Developed strong working relationships with key stakeholders both internally and externally, resulting in a more cohesive billing process.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Responded to customer concerns and questions on daily basis.
  • Utilized various software programs to process customer payments.

Postal Clerk

United States Postal Service
09.2020 - 09.2023
  • Weighed letters and packages and calculated costs based on classification, weight, and destination
  • Monitored inventory of postage stamps and made orders to replenish
  • Trained new clerks on standards and procedures of the position
  • Used computer systems to track packages, update client information, handle customer complaints, and enter daily reports of mail volume for the Winfield location
  • Used strong organizational skills, excellent customer service abilities and attention to detail
  • Monitored performance of junior team members and offered support
  • Served high customer volumes during special events, nights, and weekends

Bartender

Barnett On Washington
12.2021 - 09.2023
  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
  • Helped management plan and serve bar menu exceeding customer expectations
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards

Bartender/ Server

Hollywood Casino
09.2018 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs
  • Cultivated warm relationships with regular customers
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Trained new hires on full particulars of the job

Education

Bachelor Of Arts - Sociology

University of Missouri
Columbia, MO
05.2018

Skills

  • Computer Savvy
  • Handling and Sorting Mail
  • Problem-Solving Skills
  • Prioritization
  • Microsoft Word
  • Fast learner
  • Leadership skills
  • Meticulous Attention to Detail
  • Proficient in LMS billing software
  • Deadline oriented
  • Invoice processing
  • Data entry proficiency
  • Financial reporting

Timeline

Billing Administrative Assistant

Drummond Woodsum
11.2023 - 11.2024

Bartender

Barnett On Washington
12.2021 - 09.2023

Postal Clerk

United States Postal Service
09.2020 - 09.2023

Bartender/ Server

Hollywood Casino
09.2018 - 03.2020

Bachelor Of Arts - Sociology

University of Missouri

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Khadijah McCaineAdministrative Assistant