Khadijah McCaine
Administrative Assistant
Biddeford,ME
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Fast learner always ready for the next challenge.
Overview
6
6
years of professional experience
Work History
Billing Administrative Assistant
Drummond Woodsum
11.2023 - 11.2024
- Reduced late payments by consistently following up on overdue accounts with clients.
- Facilitated smooth communication between departments, addressing billing inquiries and resolving discrepancies promptly.
- Streamlined invoice processing for improved efficiency and reduced turnaround time.
- Coordinated with sales team to ensure accurate pricing information was reflected on client invoices, minimizing disputes and delays in payment collection.
- Updated billing procedures as needed in response to changing regulations or business requirements, keeping the organization compliant at all times.
- Developed strong working relationships with key stakeholders both internally and externally, resulting in a more cohesive billing process.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Processed customer invoices, credit memos and payments within established timelines.
- Responded to customer concerns and questions on daily basis.
- Utilized various software programs to process customer payments.
Postal Clerk
United States Postal Service
09.2020 - 09.2023
- Weighed letters and packages and calculated costs based on classification, weight, and destination
- Monitored inventory of postage stamps and made orders to replenish
- Trained new clerks on standards and procedures of the position
- Used computer systems to track packages, update client information, handle customer complaints, and enter daily reports of mail volume for the Winfield location
- Used strong organizational skills, excellent customer service abilities and attention to detail
- Monitored performance of junior team members and offered support
- Served high customer volumes during special events, nights, and weekends
Bartender
Barnett On Washington
12.2021 - 09.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Helped management plan and serve bar menu exceeding customer expectations
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards
Bartender/ Server
Hollywood Casino
09.2018 - 03.2020
- Served food and beverages promptly with focused attention to customer needs
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Trained new hires on full particulars of the job
Education
Bachelor Of Arts - Sociology
University of Missouri
Columbia, MO05.2018
Skills
- Computer Savvy
- Handling and Sorting Mail
- Problem-Solving Skills
- Prioritization
- Microsoft Word
- Fast learner
- Leadership skills
- Meticulous Attention to Detail
- Proficient in LMS billing software
- Deadline oriented
- Invoice processing
- Data entry proficiency
- Financial reporting
Timeline
Billing Administrative Assistant
Drummond Woodsum
11.2023 - 11.2024
Bartender
Barnett On Washington
12.2021 - 09.2023
Postal Clerk
United States Postal Service
09.2020 - 09.2023
Bartender/ Server
Hollywood Casino
09.2018 - 03.2020
Bachelor Of Arts - Sociology
University of Missouri
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