Khadijah Mitchell
Kansas City,MO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
TriWest Healthcare Alliance
07.2019 - Current
- Schedule patient appointments and make reminder calls
- Work under the guidance of Supervisor and follow departmental policies and procedures
- Respond to patient queries and concerns in a professional manner
- Compiled and reviewed medical charts
- Used [Software] to schedule and manage patient appointments
- Ordered and read lab tests, x-rays, MRIs, Ultrasounds, and EKGs
- Answered, responded to and transferred over daily phone calls on multi-line phone system
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
Receptionist
Harley Davidson
05.2016 - 07.2019
- Aggregated and prepared documentation and reports for office meetings, distribution and filing
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel
Customer Service Representative
USA 800
09.2017 - 04.2018
- Described to customers, thoroughly explaining details and care of merchandise
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Emergency Dispatcher
Johnson Controls
07.2015 - 03.2016
- My role as a Emergency Dispatcher I was responsible for monitoring alarms and responding to all incoming alarm signal activities for Commercial and National Accounts according to standard operating procedures. As a member of the EDO team, I was making outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties
- Routed calls to police, fire and ambulance service to meet individual call needs
- Picked up incoming stock and delivered materials to designated locations
Customer Service Associate
JcPenney
03.2013 - 07.2015
- Provides customer service via telephone and other media sources to take sales orders.
May assess needs and suggest alternative products or services to drive add on sales.
Strives for first call resolution with customers
Operates a computerized system to enter sales information or conduct basic tracking/information gathering for JCPenney merchandise orders.
Communicates with customers regarding availability of merchandise, shipping information, method of payment, transportation charges and other component costs of current or previous orders.
Submits adjustments for simple, shortage, promotional, damage and incorrect pricing on previous orders.
Performs job functions within established acceptable performance standards to include production and accuracy
Performs other related tasks as assigned
Education
High School Diploma -
Delasalle Charter School
Kansas City, MO05.2008
Skills
- Office administration
- Professional demeanor
- Documentation and reporting
- Customer and client relations
- Multi-line telephone systems
- Staff management
- Strategic planning
- Sorting and labeling
- Business Administration
- Database administration
- Data entry
- MS Office proficiency
- Time management
- Scheduling
- Organization skills
- Multitasking strengths
- Correspondence distribution
- Setting appointments
- High-volume call environments
Timeline
Patient Service Representative
TriWest Healthcare Alliance
07.2019 - Current
Customer Service Representative
USA 800
09.2017 - 04.2018
Receptionist
Harley Davidson
05.2016 - 07.2019
Emergency Dispatcher
Johnson Controls
07.2015 - 03.2016
Customer Service Associate
JcPenney
03.2013 - 07.2015
High School Diploma -
Delasalle Charter School
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