Khadijah Muhammad
Fort Worth,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Elderly Caregiver
Comfort Keepers
12.2023 - Current
- Improved elderly residents quality of life by providing compassionate care and assistance with daily activities.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors
- Improved mobility for clients by assisting with exercises and physical therapy routines.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
Customer Service Representative
Aquasana
10.2023 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Dietary Aide/Cashier
Elior North America
06.2023 - 10.2023
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
Scheduler/Customer Service Advocate
Stericycle/Carenet Healthcare
01.2020 - 06.2023
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Ensured patient confidentiality by following HIPAA guidelines
- Advise of medical preparations and precautionary procedures prior to scheduled visit
- Assist with physician consultation inquiries and provided directory information per request
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
- Developed comprehensive knowledge of Care Connect (epic), Salesforce, Microsoft Outlook, Teams, Excel, Interactive Desktop I3 software
Receiving Lead/Warehouse Forklift Operator
Sam's Club DC 6511
12.2019 - 12.2020
- Led a team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines.
- Reviewed purchase orders to verify accuracy, addressing any discrepancies before processing shipments.
- Actively participated in continuous improvement initiatives to optimize operational efficiency while adhering to industry regulations and standards of ethics
- Verified documentation and condition of freight to assure quality standards were achieved.
- RC 5500 certified/Crown center-ride electric pallet jack/Sit-down lift truck/Double Reach Certified
- Trainer certified (T3)
Cashier
Super Target
03.2018 - 10.2018
- Operated Target Point of Sales for cash, check, and credit card transactions with excellent accuracy levels.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Increased transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor of Arts - Psychology
Philander Smith College
Little Rock, AR05.2018
High School Diploma -
Eastern Hills High School
Fort Worth, TX06.2014
Certificate of Completion - Breakthrough Fort Worth
Fort Worth Country Day
Fort Worth, TX2013
Skills
- Exquisite Written and Verbal Communication Skills
- Driven Work Ethic
- Microsoft Office Suite
- Scheduling
- Quality Leadership Skills
- Time Management
- Filing and Data Archiving
- Information Security
- Special Needs Caregiver 9 yrs
- CPR certified (2010) (2013)
- Adept in Conflict Resolution
Timeline
Elderly Caregiver
Comfort Keepers
12.2023 - Current
Customer Service Representative
Aquasana
10.2023 - Current
Dietary Aide/Cashier
Elior North America
06.2023 - 10.2023
Scheduler/Customer Service Advocate
Stericycle/Carenet Healthcare
01.2020 - 06.2023
Receiving Lead/Warehouse Forklift Operator
Sam's Club DC 6511
12.2019 - 12.2020
Cashier
Super Target
03.2018 - 10.2018
Bachelor of Arts - Psychology
Philander Smith College
High School Diploma -
Eastern Hills High School
Certificate of Completion - Breakthrough Fort Worth
Fort Worth Country Day