Khadijah Munnerlyn
Brooklyn,NY
Overview
10
10
years of professional experience
Work History
Security Guard Officer
Allied Universal Security Services
04.2019 - 08.2021
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
- Conducted detailed incident reports for management review, resulting in increased awareness of security concerns.
- Actively participated in ongoing professional development opportunities to stay current with evolving industry trends.
Customer Service Representative
Airway Cleaners
01.2017 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Wheelchair Transporter
Airsevr
02.2012 - 12.2016
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Minimized delays by proactively communicating with dispatchers, clients, and other team members regarding any issues or changes in route plans.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
Education
Computer Science
TRANSIT TECH
1 Well Street 06.2009
Skills
- Quick Learner
- Incident Reporting
- Integrity and Honesty
- Baggage Screening
- Surveillance techniques
- Stress Tolerance
- Security Systems
- Reporting skills
- Patrol techniques
- Security camera monitoring
- Team Leadership
- Honest and Dependable
- Reliable and Responsible
Timeline
Security Guard Officer
Allied Universal Security Services
04.2019 - 08.2021
Customer Service Representative
Airway Cleaners
01.2017 - 08.2019
Wheelchair Transporter
Airsevr
02.2012 - 12.2016
Computer Science
TRANSIT TECH
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