Khadijah Neal
Garner,NC
Summary
Driven by a commitment to excellence, I leveraged attention to detail and strong communication skills at Caterpillar to decrease defect rates through continuous improvement efforts. My diverse background, including roles at UNC Health Care and Dollar Tree, showcases my adaptability and service orientation, achieving significant enhancements in quality,customer,and patient satisfaction.
Overview
10
10
years of professional experience
Work History
Manufacturing Quality Technician
Caterpillar
07.2018 - Current
- Performed root-cause analysis on defective products, driving continuous improvement efforts throughout the facility.
- Decreased defect rates by refining quality control measures and monitoring systems.
- Audited internal processes for compliance with ISO standards, maintaining regulatory adherence at all times.
- Led calibration activities for measuring equipment, guaranteeing precision in all testing procedures performed within the facility.
Patient Transporter
UNC Health Care
05.2022 - 01.2023
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
Retail Sales Associate
Dollar Tree
09.2014 - 08.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
No Degree - Central Sterile Processing Technician
Wake Technical Community College
Raleigh, NC11.2024
No Degree - Biotech
Wake Technical Community College
Raleigh, NC12.2023
High School Diploma -
Corinth Holders High School
Wendell, NC06.2015
Skills
- Attention to detail
- Adaptable to change
- Organizational skills
- Computer literacy
- Communication skills
- Time Management
- Helpful and Service-Oriented
- Cleaning and sanitizing
- Certified in CPR/AED
Timeline
Patient Transporter
UNC Health Care
05.2022 - 01.2023
Manufacturing Quality Technician
Caterpillar
07.2018 - Current
Retail Sales Associate
Dollar Tree
09.2014 - 08.2018
No Degree - Central Sterile Processing Technician
Wake Technical Community College
No Degree - Biotech
Wake Technical Community College
High School Diploma -
Corinth Holders High School
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