Khadijah Patience
Houston,TX
Summary
United States Navy Veteran with leadership, communication, team work, and sales skills. Competitive Banker with a successful history in retail, banking, healthcare, call centers, and databases. Strong passion for helping people, and the desire to provide superior customer service. Seeking a remote position to prove the skills I've acquired, and learn new skills to help achieve goals in a company. Outstanding leadership, organizational and communication skills.
Overview
4
4
years of professional experience
Work History
Electronics Technician
United States Navy, United
01.2021 - 06.2021
- With many different responsibilities serving a general purpose of protecting America and democracy around the world.
- Advanced Electronics Computer Field specializing in radar, weapons, and communication systems.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
Personal Banker
Wells Fargo
01.2022 - Current
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Work closely with management to strategize sales techniques to increase branch production, follow compliance, and provide exceptional customer service.
- Excel in assisting customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Notary Public
Self-employed
04.2021 - Current
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Administered oath to document signers to obtain affirmation of truth.
- Checked documents and identifying credentials for all parties.
- Examined documents for accuracy, completion and compliance before notarizing.
Customer Service Email Team Lead
Connexus Resource Group Inc
04.2023 - 09.2023
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Take initiative in responding to all text messages by utilizing the company's call management system and other software.
- Use a strong background of company product knowledge, and policies to assist customers at the highest standard..
- Trained and supervised team of customer service representatives in providing quality service to customers while at home
- Military background in computers and systems allowed me to help both myself and colleagues with technical issues via Teams.
Sales Supervisor
Kohls Department Store
11.2019 - 01.2021
- Leading a team specializing in driving sales in cosmetics, product knowledge, beauty consults, and helping with jewelry.
- Responsible for both cash handling in every department, as well as opening and closing cash office.
- Cross-trained employee I was able to cover any shift in any department including but not limited to; online order fulfillment, in store shopper(overnight), customer service, shoe department, amazon returns, and cashier
- Analyzed sales data to set quotas and assess potential areas of growth.
- Mentored team members to enhance professional development, accountability in workplace, applying effective sales techniques and delivering top-notch customer service.
Customer Service Call Center Representative
Walmart
04.2020 - 10.2020
- Take inbound and outbound calls for 40-50 customers in which I place orders, modify current orders, and manage many other customer service issues
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responsible for assisting customers with the process of shopping their online goods and items while also ensuring that their services are accurate to build, maintain, and enhance customer trust and loyalty.
- Attended telephone skills and program information training sessions to boost aptitude.
Customer Service Merchandiser Specialist
Frito Lay
06.2020 - 09.2020
- Sales associate responsible for driving sales, and putting out full lines of Frito Lay products at multiple local stores
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Inventory management required me to order products that are needed in a store based off of the sales of each item, as well as maintaining a weekly order budget.
Education
High School Diploma -
George Bush High School
Richmond, TXSkills
- Microsoft Office Applications
- Technology Savvy
- Mass Communication
- Customer Service and Communication Skills
Accomplishments
- Future Health Professionals, formerly known as Health Occupations Students of America Alumni
- National Honor Society of High School Scholars Alumni
- Veterans Commission Of Texas Member
- NMLS SAFE Registered
- MLO
- Certified Notary Public in the State of Texas
Timeline
Customer Service Email Team Lead
Connexus Resource Group Inc
04.2023 - 09.2023
Personal Banker
Wells Fargo
01.2022 - Current
Notary Public
Self-employed
04.2021 - Current
Electronics Technician
United States Navy, United
01.2021 - 06.2021
Customer Service Merchandiser Specialist
Frito Lay
06.2020 - 09.2020
Customer Service Call Center Representative
Walmart
04.2020 - 10.2020
Sales Supervisor
Kohls Department Store
11.2019 - 01.2021
High School Diploma -
George Bush High School
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