Khadijah Pollard
Houston,TX
Summary
Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
Davita Dialysis
11.2020 - Current
- Perform direct patient care to provide safe, comfortable, and hygienic dialysis treatment
- Monitor patients before, during and after treatment including measuring and recording stats, patient observations and hemodialysis setup
- Developed cross functional relationships with teams of technicians, nurses, dietitians, social workers, and leadership resulting in long-term relationships and contributing to a positive, collaborative environment
- Educated patients who are suffering from end stage diseases and are receiving treatment weekly on kidney dialysis related topics
- Identify and address patient needs, responding to patient requests promptly and professionally; communicated effectively (verbal and written)
- Demonstrate experience in administrative capacity; proven record of success to provide clerical support to patients and staff
- Perform both independently and through leveraging diverse teams to prioritize patient care and workflow demands with minimal supervision
- Utilized software to analyze and draft summary reports for stakeholders and provided written and oral communication for all levels of staff; rapid learner continuously taking advantage of new technologies
- Developed and applied problem-solving techniques to challenging
Administrative Manager
DaVita
10.2019 - 11.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Assigned tasks and directed team of office clerks.
- Optimized processes and supervised numerous employees as well as payroll
Human Resource Generalist
Camelback Resort
09.2016 - 10.2019
- Perform human resource operations for an organization that directly supports patients and external organizations city-wide, while simultaneously providing impactful customer service
- Implemented and supervised orientation procedures for new hires.
- Implemented a variety of complex technical, and administrative functions to enhance program effectiveness resulting from regulatory changes, new technology, and recurring requirements.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Developed and enforced company policy and procedures relating to human resources activity.
Customer Service Specialist
Kalahari Resorts
06.2015 - 09.2016
- Responsible for daily customer service operations; contributed a customer focused environment while demonstrating excellent service
- Execute a variety of tasks as directed by management, assist in other areas as required and adhere to proper company procedures
- Served as a liaison between management and team members; updated team on customer statuses, which improved personnel and equipment readiness
- Utilized accounting applications to perform general functions, including preparation of balance sheet reconciliations and account analysis, to identify discrepancies and provide senior stakeholders with accurate and timely feedback
- Lead projects to create and refine new processes to prioritize deliverables and integrate input from multiple stakeholders; recognized and awarded due to superior accomplishments.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Data Analyst
Microsoft
- Coordinated statistical data analysis, design and information flow.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Researched and resolved issues regarding integrity of data flow into databases.
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Evaluated trends to understand competitive environments and assess current strategies.
Education
Associate of Science - Nursing
Bronx Community College
Associate of Science - Administration
North Hampton Community College
Lean Six Sigma, Certification -
Skills
- Project Management
- Analytical and Critical Thinking
- Organizational Development
- Team Collaboration
- Mentoring
- FMLA Comprehension
- Microsoft Office
- Data Communications
- Scheduling
- Documentation
- Team Leadership
- Customer Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Patient Care Technician
Davita Dialysis
11.2020 - Current
Administrative Manager
DaVita
10.2019 - 11.2020
Human Resource Generalist
Camelback Resort
09.2016 - 10.2019
Customer Service Specialist
Kalahari Resorts
06.2015 - 09.2016
Data Analyst
Microsoft
Associate of Science - Nursing
Bronx Community College
Associate of Science - Administration
North Hampton Community College
Lean Six Sigma, Certification -
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