Khadijah Ragland
Eastpointe
Summary
Dependable Housing Clerk, with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
11
11
years of professional experience
Work History
Shipping Clerk
Syncreon
03.2023 - 12.2023
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Reviewed order data to verify transactions and shipping dates.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Accounting and Tax Professional
Tax R Us
09.2021 - 10.2023
- Prepared simple to moderate state tax-related financial statement calculations, entries and disclosures.
- Performed tasks under limited supervision related to income tax compliance such as returns, extensions, forecasts and tax provisions for business sectors and corporate heritage business units.
- Prepared and documented accurate tax work papers for straightforward to moderately complicated income and franchise tax returns.
Office Secretary
Humane Society
08.2018 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Responded to inquiries from callers seeking information.
Administrative Assistant
Mancill & Associates
04.2015 - 11.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Customer Service Representative
Associated Community Services
02.2013 - 04.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Detroit School of Arts
Detroit, MI06.2012
Skills
Accuracy, Efficiency, Speed, Teamwork,
- Microsoft Excel
- Safety Procedures
- Time Management
- Basic Mathematical Calculations
- Mail Sorting
- Microsoft Office
- Calendar Management
- Scheduling Appointments
- Filing Systems
- Invoice Management
- Database Maintenance
Timeline
Shipping Clerk
Syncreon
03.2023 - 12.2023
Accounting and Tax Professional
Tax R Us
09.2021 - 10.2023
Office Secretary
Humane Society
08.2018 - 03.2021
Administrative Assistant
Mancill & Associates
04.2015 - 11.2020
Customer Service Representative
Associated Community Services
02.2013 - 04.2015
High School Diploma -
Detroit School of Arts
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