Khadijah Sol
West Palm Beach,FL
Summary
Proven to enhance cleanliness and customer satisfaction at Good Samaritan Hospital Medical Center, I leverage expertise in chemical handling and exceptional customer service skills. Demonstrated success in improving safety and hygiene standards, reducing complaints by efficiently addressing guest concerns, and fostering teamwork. Achieved a significant increase in positive feedback through meticulous attention to detail and proactive problem-solving. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
2
2
years of professional experience
Work History
Housekeeping Aide
Good Samaritan Hospital Medical Center
01.2023 - 09.2024
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Reduced complaints by addressing guest concerns promptly and professionally.
- Dusted and polished surfaces to achieve attractive shine.
- Transported soiled linens to laundry facilities.
- Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
Cashier
BrandsMart USA
05.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Women's Locker Room Attendant
Mar Largo
02.2023 - 05.2023
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.
- Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
- Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.
- Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
- Greeted customers and offered them assistance.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Promptly responded to all requests for assistance.
- Assisted customers with finding items and storing belongings.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Managed check-in and check-out process of items.
- Managed locker room inventory and supplies, replenishing as needed.
- Conducted locker room tours and provided information and directions.
- Recorded and managed locker assignments and keys.
- Processed payments from guests for coatroom services.
- Collaborated with management team, promoting efficient and effective coatroom operation.
Education
High School Diploma -
Joni Leonard High School
Lake Worth, FL05.2009
Skills
Customer Service
Housekeeping
Chemical Handling
Customer service-focused
Health and safety compliance
Laundry skills
Bathroom cleaning
Cleaning techniques
Dusting Techniques
Waste disposal
Stain Removal
Window Washing
Kitchen Cleaning
Carpet cleaning
Odor Control
Cleaning and organizing abilities
Teamwork
Vacuuming and sweeping
Excellent oral and written communication
Hospitality background
Hazardous chemical training
Cleaning bathrooms
Physically strong
Complex Problem-Solving
Mopping and sweeping
Ordering cleaning supplies
Supply Inventory Management
Budget Control
Quality Assurance
Laundry Management
Window Cleaning
Quality Assurance Controls
Vacuuming
Timeline
Women's Locker Room Attendant
Mar Largo
02.2023 - 05.2023
Housekeeping Aide
Good Samaritan Hospital Medical Center
01.2023 - 09.2024
Cashier
BrandsMart USA
05.2022 - 08.2023
High School Diploma -
Joni Leonard High School
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