Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khadijah Torres

Elk Grove Village,IL

Summary

Adept at blending strong work ethic with exceptional customer service skills, my tenure at Senior Helpers Of Niles-Lincolnwood showcased my ability to manage data accurately and provide empathetic support. A driven and compassionate individual who excels in creating an educational and safe environment, achieving a notable improvement in conflict resolution. Proficient in Microsoft Office and adept at managing multiple tasks efficiently, demonstrating a strong commitment to delivering quality care and support. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team members. Reliable and dedicated team player with hardworking and resourceful approach. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Babysitter

Benetatos Family
02.2021 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Assisted children with homework assignments and special projects across different subjects.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Taught children to organize toys, wash hands, and share by leading by example.

Caregiver Assistant

Senior Helpers Of Niles-Lincolnwood
09.2019 - 02.2021
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Created and updated records and files to maintain document compliance.

Customer Service Representative

Mariano's Fresh Market
03.2017 - 09.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Education

No Degree - Early Childhood Education

Harper College
Schaumburg, IL
06.2017

Skills

  • Computer Skills
  • Time Management
  • Leadership Qualities
  • Customer Service
  • Social Media
  • Data Entry
  • File Organization
  • File and Document Management
  • Issue Resolution
  • Safety Procedures
  • Reception and Office Support
  • 52 wpm Typing Speed
  • Problem-Solving
  • Team Collaboration
  • Microsoft Office
  • Customer Communication
  • Document Typing and Formatting
  • Data Recording
  • Patience and Empathy
  • Strong Work Ethic

Timeline

Babysitter

Benetatos Family
02.2021 - Current

Caregiver Assistant

Senior Helpers Of Niles-Lincolnwood
09.2019 - 02.2021

Customer Service Representative

Mariano's Fresh Market
03.2017 - 09.2019

No Degree - Early Childhood Education

Harper College
Khadijah Torres