Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
CustomerServiceRepresentative

Khadijah Trotty

Dallas,TX

Summary

Proven professional with a track record of enhancing customer satisfaction at Fantastic, adept in problem resolution and customer relations. Excelled in mentoring staff and streamlining operations, significantly improving organizational performance. Skilled in call center operations and money handling, demonstrating a commitment to excellence and leadership in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Fantastic
02.2024 - 09.2024
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.

Sales Associate

Academy Sports Outdoors
01.2024 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Package Handler

Fed Ex Ground
05.2023 - 11.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Customer Service

Walmart
04.2021 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Texas Can Academy
1227 N Master Dr
05.2024

Skills

  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Money handling abilities
  • Complaint Handling
  • Payment Processing
  • Customer satisfaction measurement
  • Client Relations
  • Professional telephone demeanor
  • Call Center Operations
  • Scheduling
  • Follow-up skills
  • Call Management
  • Paperwork Processing
  • Product Knowledge
  • Team Development
  • Staff Training
  • Product Sales
  • Sales expertise
  • Reading Comprehension
  • Warehousing functions

Additional Information

At a young age I am,I wanted to have the experience of working at the previous jobs I used to work ,that revolved around my future career that is real estate,And real estate involves customers who want to buy a home they actually can call a home.There still much more for me to learn ,different events happen in my life that’s why I no longer at these jobs.So right now I’m pursuing a job that is beneficial for me living within my means to maintain thru life .

Timeline

Customer Service Representative

Fantastic
02.2024 - 09.2024

Sales Associate

Academy Sports Outdoors
01.2024 - 08.2024

Package Handler

Fed Ex Ground
05.2023 - 11.2023

Customer Service

Walmart
04.2021 - 05.2023

GED -

Texas Can Academy

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Khadijah Trotty