Khadijah Wright
Atlanta,GA
Summary
Motivational leader and organizational problem-solver with a strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
8
8
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
04.2019 - Current
- Delivered superior customer service by resolving guest complaints promptly and professionally
- Managed all accounts and communicated effectively with customers, vendors and co-workers
- Educated to coach, train, and develop employees to succeed in long-term goals and utilize
strengths to increase branch profitability - Assisted in management of employees and operations of the branch including fleet needs, scheduling, and upkeep of branch.
- Maintained positive relationships with company’s existing accounts while building relationships to
foster new business - Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Graduate Teaching Assistant
Valdosta State University
01.2017 - 12.2018
- Develop lessons plans and activities to enable 50-60 students to develop a conceptual and applied knowledge of speaking techniques
- Devise engaging strategies to enhance student speech writing abilities and outline development for various speech types, including persuasive, informational, introduction speeches, elevator pitches, etc
- Conduct student conference sessions by providing individualized training to enhance student performance and engagement
- Attend weekly meetings to communicate student performance and develop tailored, accommodated approaches to teaching
- Create and leverage custom rubric to evaluate student speeches, tests, and in-class assignments and assess problem areas
- Checked assignments, proctored tests and provided grades according to university standards.
- Developed strong rapport with students through open communication channels, fostering an inclusive learning environment.
- Enhanced student comprehension by incorporating visual aids and real-world examples into lectures.
Beauty Advisor
Estee Lauder at Belk
03.2018 - 10.2018
- Met $500-$1500 daily sales benchmarks by 90%; achieved 100% weekly credit card acquisition goals; recorded sales in point of sale (POS) system
- Built mutually beneficial relationships by conducting private consultations to spark creative inspiration, providing quality shopping experiences, and maintaining communication to drive clients to events
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Corporate Sales and Communications Intern
Georgia Lottery Corporation
05.2016 - 08.2017
- Developed and presented strategic communications plans for Georgia Lottery Dollars for Degrees program, conducting focus groups and compiling secondary research to spark millennial engagement
- Crafted and generated 10 press releases to promote and position key high-profile lottery winnings and foster positive customer sentiment
- Reviewed, processed, and analyzed retailer applications and contracts
- Fostered positive consumer attitudes by responding to inquiries from players and key publics; processed claims and validated prizes
Education
Master of Arts (MA) - Communication
Valdosta State University
12.2018
Bachelor of Fine Arts (BFA) - Professional Communication
Valdosta State University
12.2016
Skills
- Customer Relations
- Hiring and Training
- Project Management
- Sales Strategies
- Team Motivation
- Staff Training and Development
- Consulting
- Cost Control
- Relationship building and management
- Marketing
Timeline
Branch Manager
Enterprise Rent-A-Car
04.2019 - Current
Beauty Advisor
Estee Lauder at Belk
03.2018 - 10.2018
Graduate Teaching Assistant
Valdosta State University
01.2017 - 12.2018
Corporate Sales and Communications Intern
Georgia Lottery Corporation
05.2016 - 08.2017
Bachelor of Fine Arts (BFA) - Professional Communication
Valdosta State University
Master of Arts (MA) - Communication
Valdosta State University
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