Khadijah Ashante
Helotes,TX
Summary
Manager and analytical problem-solver with over 14 years of hospitality skills geared toward team building, leading, and motivating. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Seeking employment in an environment conducive to furthering managerial skills through public administration & customer relations.
Overview
14
14
years of professional experience
Work History
Assistant Manager
HotWorx
02.2023 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Hosted at least 10 daily complimentary workout sessions & informative tours of facility to customers; providing them with full experience & benefits that the HotWorx facility has to offer.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Performed superior customer service with positive attitude and focus on customer satisfaction.
- Called, emailed, & texted prospective leads in order to encourage them to try free sessions at the facility; as well as answer questions they might have.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Kept up with cleanliness & maintenance needs of the facility.
Night Auditor
Hampton Inn & Suites & Homewood Suites Clovis
02.2018 - 07.2020
- Performed night auditing duties, including verification of daily room occupancy and hotel revenue.
- Handled 100% of duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies
Librarian Assistant
Los Gatos Library
04.2017 - 07.2017
- Established 50% of accurate records and confidentiality of library book and periodical inventory while closely monitored front desk visitors to maintain secure and clean environment.
Front Office Supervisor
Embassy Suites Santa Clara
05.2016 - 06.2017
- Helped over 10 front desk employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Trained team members on new hotel services and products to support promotional efforts and boost morale.
- Monitored front areas so that any questions could be responded to quickly and effectively.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Hostess
Nare Sushi
09.2015 - 02.2016
- Governed dining area with natural leadership talents and organizational strategies focused on balancing over 100+ guests daily with superior highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Customer Service Representative
Hilton Garden Inn
05.2014 - 09.2015
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree 100% to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Customer Service Representative
Hampton Inn & Suites
01.2010 - 05.2014
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answered 80+ customer telephone calls daily promptly to avoid on-hold wait times.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Education
MBA - Business Administration And Management
San Antonio College
San Antonio, TX03.2033
High School Diploma -
New Mexico State University - Carlsbad
Carlsbad, NM2009
Skills
- Customer Relationship Management (CRM)
- Information Confidentiality
- Policy and Procedure Adherence
- Reservations Management
- Telephone Etiquette
- Decision-Making Abilities
- Fast Learner
- Staff Management
- Time Management
- Public Relations
Timeline
Assistant Manager
HotWorx
02.2023 - 08.2023
Night Auditor
Hampton Inn & Suites & Homewood Suites Clovis
02.2018 - 07.2020
Librarian Assistant
Los Gatos Library
04.2017 - 07.2017
Front Office Supervisor
Embassy Suites Santa Clara
05.2016 - 06.2017
Hostess
Nare Sushi
09.2015 - 02.2016
Customer Service Representative
Hilton Garden Inn
05.2014 - 09.2015
Customer Service Representative
Hampton Inn & Suites
01.2010 - 05.2014
MBA - Business Administration And Management
San Antonio College
High School Diploma -
New Mexico State University - Carlsbad
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