Summary
Overview
Work History
Education
Skills
Skillsandaccomplishments
Languages
Timeline
Generic

Khadijatou Gueye

Columbus,OH

Summary

Seeking a responsible and challenging position in a growth oriented and progressive institution where the experience and skills will significantly contribute to the overall success of the organization and provide opportunities for potential career growth. A customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.

Overview

11
11
years of professional experience

Work History

CUSTOMER SERVICE AGENTS

AMERICAN AIRLINES
10.2022 - Current
  • Provide assistance with over 150 passenger check-in and cargo acceptance
  • Interprets different government rules and requirements for domestic and international travel or cargo shipments
  • Help distressed passengers and customers
  • Pay attention to details in reservations
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Responded proactively and positively to rapid change.

ASSISTANT

LO INTERNATIONAL TRADING LLC
07.2019 - 07.2022
  • Greeted clients, vendors, and executives and maintained professional atmosphere
  • Maintain daily records of all transactions and generate reports for progression
  • Train staff to deliver outstanding
  • Analyze marketing information and translated it into strategic pans for customer growth
  • Record of all transactions and generate reports for CEO customer service
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

MANAGER

DABAKH RESTAURANT
06.2013 - 04.2019
  • Complete restaurant opening and closing procedures
  • Perform facility walk throughs to assess cleanliness and preparedness
  • Gained customer service knowledge

Education

Bachelor of Arts and Sciences -

The Ohio State University

High school or equivalent -

Columbus north international high school

Skills

  • Time management abilities
  • Collaboration skills
  • Communication skills
  • Data accuracy
  • Independent worker
  • Maintains confidentiality
  • Filing and data archiving
  • Exceptional communication
  • Travel documentation
  • Ticketing systems
  • Cultural Awareness
  • Strong empathy

Skillsandaccomplishments

French, English, Wolof, True, Focused, Social, Self-motivation, Observant, Time management abilities, Collaboration skills, Good team management and coordination skills, Friendly, Cooperative, Understanding and following directions, Communication skills

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

CUSTOMER SERVICE AGENTS

AMERICAN AIRLINES
10.2022 - Current

ASSISTANT

LO INTERNATIONAL TRADING LLC
07.2019 - 07.2022

MANAGER

DABAKH RESTAURANT
06.2013 - 04.2019

Bachelor of Arts and Sciences -

The Ohio State University

High school or equivalent -

Columbus north international high school

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Khadijatou Gueye