Khadijiah McIver
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
9
9
years of professional experience
Work History
Patient Care Assistant (PCA)
Healthcare Staffing/ Right at Home
03.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
Outreach Specialist
Centauri Health Solutions Inc - Human Arc
01.2021 - 03.2023
- Understanding of the management of call queues.
- Offered personalized support to individuals needing customer services, helping connect each with available resources and relevant team members.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Maintained positive relationships with clients consumers and regularly reached out to offer assistance to individuals.
- Provided applicants with social security, and disability information and advice.
- Developed and maintained relationships with clients.
Triage Scheduling / Referral Specialist/Administration Assistant
GA Eye Institute
12.2017 - 01.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Verified insurance benefits and eligibility for patients procedures before referring clients.
- Notified and reminded clients of appointments.
Referrals Specialist (Temporary)
St. Joseph Candler
07.2017 - 12.2017
- Processed referral requests from patients, doctors and other health care professionals.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Claim Benefit Specialist
WellCare Medicaid
10.2014 - 07.2017
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
Education
Associate of Applied Science - Practical Nursing
Savannah Technical College
Savannah, GA12.2025
Associate of Science - Medical Office Assistance
Virginia College
Augusta, GA06.2017
Skills
- Scheduling
- Organizational Skills
- Medical Terminology
- Documentation
- Patient Monitoring
- Claims
- Eligibility Determination
- Customer Service
- Data Entry
Timeline
Patient Care Assistant (PCA)
Healthcare Staffing/ Right at Home
03.2023 - Current
Outreach Specialist
Centauri Health Solutions Inc - Human Arc
01.2021 - 03.2023
Triage Scheduling / Referral Specialist/Administration Assistant
GA Eye Institute
12.2017 - 01.2021
Referrals Specialist (Temporary)
St. Joseph Candler
07.2017 - 12.2017
Claim Benefit Specialist
WellCare Medicaid
10.2014 - 07.2017
Associate of Applied Science - Practical Nursing
Savannah Technical College
Associate of Science - Medical Office Assistance
Virginia College
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