Sales, Marketing, People Management, Customer Service
Dedicated to identifying customer & client needs and delivering effective solutions to all problems.
Several years of experience in various retail and sales & marketing settings with a proven track record of success.
Excellent time management skills combined with a superior knowledge of the customer service industry.
Bringing forth a proven track record of working collaboratively with sales teams to achieve goals, increase revenue gains, and advance the sales cycle of the company.
Adept in using digital marketing platforms to increase sales and overall company productivity.
Well-qualified scheduling professional with good team management skills and motivational approach. Writes, implements and manages effective scheduling policies for appointments.
Overview
4
4
years of professional experience
Work History
Owner
Klate & Co Home Buyers
01.2021 - Current
Identified and maximized sales opportunities, and increased customer retention rates
Strictly enforced sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
Analyzed sales and financial performances to effectively plan for increased future opportunities, while identifying obvious weak trends
Successfully managed a sales team of several people to meet and achieve sales goals
Trained new sales professionals and provided coaching as needed to maintain company sales success.
Branch Marketing Specialist
Cross Country Mortgage
04.2023 - 01.2024
Developed marketing campaigns to increase brand awareness and customer acquisition
Developed and maintained relationships with mortgage brokers and other referral sources to increase loan volume
Provided loan applicants with a clear understanding of loan terms and conditions, resulting in a 97% satisfaction rating
Negotiated loan terms with borrowers to provide favorable rates and loan structures
Prepared and submitted loan applications to underwriting for approval, resulting in a 20% increase in loan approvals.
Sales Team Trainer / Leader
Kinetic Marketing Solutions
12.2022 - 03.2023
Maintained ongoing communications with sales reps and leaderships
Put forth carefully planned strategies to improve company business
Identified and maximized sales opportunities, and increased customer retention rates
Successfully managed a sales team of several people to meet and achieve sales goals
Trained new sales professionals and provided coaching as needed to maintain company sales success
Managed sourcing, screening, interviewing, and placing of candidates
Developed and fostered relationships with newly hired employees to promote employee satisfaction and employee retention rates.
Customer Order Stower
Amazon
01.2021 - 10.2022
Ensured customers of Amazon were getting their packaged orders unboxed and fulfilled in a timely manner.
Customer Service
Walmart
03.2020 - 10.2021
Served as a friendly, hardworking, and punctual employee
Organized and prioritized work to complete assignments in a timely, efficient manner
Worked to bridge the gap between company visions and realities
Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work
Helped to increase customer return rates by providing excellent customer service at all times
Provided superior customer service to clients by addressing all questions and concerns.