Summary
Overview
Work History
Education
Skills
Extracurricular Activities
References
Timeline
Generic

KHADIM NIANG

MAPLE HEIGHTS,UNITED STATES

Summary

  • Sales, Marketing, People Management, Customer Service
  • Dedicated to identifying customer & client needs and delivering effective solutions to all problems.
  • Several years of experience in various retail and sales & marketing settings with a proven track record of success.
  • Excellent time management skills combined with a superior knowledge of the customer service industry.
  • Bringing forth a proven track record of working collaboratively with sales teams to achieve goals, increase revenue gains, and advance the sales cycle of the company.
  • Adept in using digital marketing platforms to increase sales and overall company productivity.

Well-qualified scheduling professional with good team management skills and motivational approach. Writes, implements and manages effective scheduling policies for appointments.

Overview

4
4
years of professional experience

Work History

Owner

Klate & Co Home Buyers
01.2021 - Current
  • Identified and maximized sales opportunities, and increased customer retention rates
  • Strictly enforced sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
  • Analyzed sales and financial performances to effectively plan for increased future opportunities, while identifying obvious weak trends
  • Successfully managed a sales team of several people to meet and achieve sales goals
  • Trained new sales professionals and provided coaching as needed to maintain company sales success.

Branch Marketing Specialist

Cross Country Mortgage
04.2023 - 01.2024
  • Developed marketing campaigns to increase brand awareness and customer acquisition
  • Developed and maintained relationships with mortgage brokers and other referral sources to increase loan volume
  • Provided loan applicants with a clear understanding of loan terms and conditions, resulting in a 97% satisfaction rating
  • Negotiated loan terms with borrowers to provide favorable rates and loan structures
  • Prepared and submitted loan applications to underwriting for approval, resulting in a 20% increase in loan approvals.

Sales Team Trainer / Leader

Kinetic Marketing Solutions
12.2022 - 03.2023
  • Maintained ongoing communications with sales reps and leaderships
  • Put forth carefully planned strategies to improve company business
  • Identified and maximized sales opportunities, and increased customer retention rates
  • Successfully managed a sales team of several people to meet and achieve sales goals
  • Trained new sales professionals and provided coaching as needed to maintain company sales success
  • Managed sourcing, screening, interviewing, and placing of candidates
  • Developed and fostered relationships with newly hired employees to promote employee satisfaction and employee retention rates.

Customer Order Stower

Amazon
01.2021 - 10.2022
  • Ensured customers of Amazon were getting their packaged orders unboxed and fulfilled in a timely manner.

Customer Service

Walmart
03.2020 - 10.2021
  • Served as a friendly, hardworking, and punctual employee
  • Organized and prioritized work to complete assignments in a timely, efficient manner
  • Worked to bridge the gap between company visions and realities
  • Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work
  • Helped to increase customer return rates by providing excellent customer service at all times
  • Provided superior customer service to clients by addressing all questions and concerns.

Education

Facebook Ad Specialist -

Facebook
02.2024

Agency Navigator -

IAG Media
02.2024

Business -

Cuyahoga Community College District
Cleveland, OH
02.2022

Google Ad Certification -

Google
10.2021

General Studies -

Maple Heights High School
Maple Heights, OH
05.2020

Skills

  • Multitasking Skills
  • Marketing and Sales
  • Quality Assurance
  • Critical Thinking Skills
  • Leadership
  • Trends Analysis
  • Negotiation and Persuasion
  • Team Leadership

Extracurricular Activities

Chess, Worldwide, 02/01/18, Present MMA, 01/01/22, Present

References

References available upon request

Timeline

Branch Marketing Specialist

Cross Country Mortgage
04.2023 - 01.2024

Sales Team Trainer / Leader

Kinetic Marketing Solutions
12.2022 - 03.2023

Owner

Klate & Co Home Buyers
01.2021 - Current

Customer Order Stower

Amazon
01.2021 - 10.2022

Customer Service

Walmart
03.2020 - 10.2021

Facebook Ad Specialist -

Facebook

Agency Navigator -

IAG Media

Business -

Cuyahoga Community College District

Google Ad Certification -

Google

General Studies -

Maple Heights High School
KHADIM NIANG