Summary
Overview
Work History
Skills
Languages
Timeline
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Khadizatul Efti

Khadizatul Efti

Brooklyn,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Computer Skills: Proficient in Microsoft (MS) Word and PowerPoint, Symplicity, Slack and Google Sites.

Languages: Proficient in Bengali, Hindi, Urdu Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Pharmacy Technician (Lead Tech)

CVS Pharmacy
11.2023 - Current
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Proven ability to learn quickly and adapt to new situations.

Home Health Aide

Marks Home Care
04.2023 - Current
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Administered medication as directed by physician.

Pharmacy Technician

Duane Reade
06.2022 - 04.2023
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Front Desk Receptionist

Charm Aviation
06.2022 - 03.2023
  • Welcomed customers with friendly greeting guests upon arrival and departure on a daily basis
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Maintained company policies and procedures to ensure consistency of guest experiences
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting guests upon arrival and departure on a daily basis
  • Checking in guest, Able to ensure refund; using peek pro system
  • Scheduled, coordinated and confirmed appointments and meetings.

Passenger Service Agent

Swissport JFK Airport
04.2022 - 12.2022
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Handled passengers requiring special assistance such as disabled passengers, parents with infants, etc
  • Issued and checked tickets and travel documents, managed cash and processed airline travel vouchers
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.

Customer Service Associate

Duane Reade
01.2021 - 03.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier/Crew Member

Sahadi’s
05.2017 - 03.2020
  • Served as a point of contact for 100+ customers to provide information about products and addressed questions
  • Handled over $4,000 in cash and card transactions, process returns/exchanges
  • Oversaw product placement and customer satisfaction by stocking food products in correct easy to locate sections
  • Accurately handled cash register transactions while providing excellent customer service.
  • Prepared food and beverages for 75+ customers, multitasked, and ensured a positive customer service experience
  • Conducted all transactions involving gift cards, refunds and store credit

Cashier/ Server

Taheni Mediterranean Grill
07.2018 - 01.2019
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Kept counters and shelves clean and well merchandised and maintained records
  • Responsible for dismantling, organizing, and cleaning register station after close
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Skills

  • Cash Register Operation
  • Customer Service
  • Prescription Filling
  • Insurance Billing
  • Patient Care
  • First Aid and Safety
  • POS Systems
  • Drug Inventory Management

Languages

Bengali
Native or Bilingual
Hindi
Professional Working

Timeline

Pharmacy Technician (Lead Tech)

CVS Pharmacy
11.2023 - Current

Home Health Aide

Marks Home Care
04.2023 - Current

Pharmacy Technician

Duane Reade
06.2022 - 04.2023

Front Desk Receptionist

Charm Aviation
06.2022 - 03.2023

Passenger Service Agent

Swissport JFK Airport
04.2022 - 12.2022

Customer Service Associate

Duane Reade
01.2021 - 03.2022

Cashier/ Server

Taheni Mediterranean Grill
07.2018 - 01.2019

Cashier/Crew Member

Sahadi’s
05.2017 - 03.2020

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Khadizatul Efti