Summary
Overview
Work History
Education
Skills
Timeline
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Khadizha Peters

Jackson,MS

Summary

Accomplished professional with a proven track record of enhancing customer satisfaction and streamlining operations across roles at Omni Interactions and Amazon. Expert in data entry and customer relations, adept at leveraging computer proficiency and critical thinking to deliver superior service and operational excellence. Achieved significant improvements in client feedback and operational efficiency.

Overview

16
16
years of professional experience

Work History

Contractor

Omni Interactions
09.2024 - Current
  • Delivers high-quality work on time and within budget, earning positive feedback from clients.
  • Delivers outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consults with customers to assess needs and propose optimal solutions.
  • Analyzes user feedback to gather input and identify areas required for improvement.
  • Optimizes customer experience by delivering superior services and effectively troubleshooting issues.
  • Collects, arranges, and inputs information into database system.

Contractor

Amazon
06.2023 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Utilized GPS technology effectively to find optimal routes and avoid unnecessary delays.
  • Maintained vehicle safety and cleanliness, ensuring a positive image for the company.
  • Enhanced customer satisfaction by providing timely and accurate deliveries with a friendly demeanor.
  • Loaded and unloaded packages with care, minimizing potential damage during transport.
  • Contributed to an increase in on-time deliveries by consistently adhering to schedules and prioritizing tasks effectively.

Founder

3Pete Freight Logistics, LLC
01.2022 - Current
  • Develops strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Develops strong partnerships with key industry players, contributing to an increased market presence.
  • Collaborates with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Manages high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Directed dispatching, routing, and tracking of multiple fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Communicates with drivers and personnel to coordinate timely delivery of goods and materials.

Administrative Assistant

Leslie Ridlehoover
08.2015 - 09.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Housing Specialist

Nan McKay & Associates
11.2021 - 01.2023
  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications, and tenant move-outs.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.

Parole Specialist

State of MS Parole Board
12.2008 - 08.2015
  • Collaborated with community partners to secure housing, employment, and educational opportunities for parolees, promoting selfsufficiency.
  • Responded promptly to violations of parole conditions, initiating appropriate corrective actions or revocations as necessary.
  • Conducted risk assessments and made informed decisions on appropriate supervision levels for each individual case, balancing accountability with the potential for successful reintegration.
  • Worked closely with law enforcement agencies during searches or apprehensions of absconding or noncompliant offenders to maintain order within communities.
  • Facilitated productive communication between parolees, their families, and relevant community stakeholders for better outcomes.
  • Participated in multidisciplinary team meetings to discuss cases, share information, and collaborate on effective strategies for managing complex offender populations.

Education

Associate of Arts - Psychology

Holmes Community College

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Administrative Support
  • Time Management
  • File Organization
  • Customer and client relations
  • Computer Proficiency
  • Scheduling
  • Critical Thinking
  • Microsoft Office Suite
  • Professional Communication

Timeline

Contractor

Omni Interactions
09.2024 - Current

Contractor

Amazon
06.2023 - Current

Founder

3Pete Freight Logistics, LLC
01.2022 - Current

Housing Specialist

Nan McKay & Associates
11.2021 - 01.2023

Administrative Assistant

Leslie Ridlehoover
08.2015 - 09.2024

Parole Specialist

State of MS Parole Board
12.2008 - 08.2015

Associate of Arts - Psychology

Holmes Community College

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Khadizha Peters