Khadjah Stafford
Trenton,NJ
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged deep cleaning expertise and exceptional organizational skills at Capital Health Hopewell to significantly improve efficiency and guest satisfaction. Recognized for professionalism and problem-solving abilities, I consistently exceeded performance targets, contributing to a notable increase in repeat business.
Overview
5
5
years of professional experience
Work History
Housekeeper Aide
Capital Health Hopewell
Hopewell, NJ
03.2023 - 11.2023
- Participated in regular performance reviews with supervisors, seeking feedback for continuous improvement in job performance quality and efficiency levels.
- Maximized efficiency with thorough training in proper cleaning techniques and use of equipment.
- Managed laundry responsibilities efficiently, ensuring clean linens were readily available for room turnovers.
- Reduced complaints by promptly addressing any housekeeping issues and providing swift solutions.
- Enhanced guest satisfaction by maintaining a clean and organized environment in all areas of the property.
- Handled special requests from guests with care and professionalism, enhancing their overall stay experience at the property.
- Ensured timely completion of tasks by adhering to daily schedules and prioritizing duties.
Cashier
Save A Lot Grocery Store
Trenton, NJ
03.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
Navient
Trenton, NJ
03.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Intern
Job Corps
Trenton, NJ
03.2019 - 06.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Nottingham High School
Hamilton, NJ06.2012
Skills
- Kitchen Cleaning
- Deep cleaning expertise
- Waste disposal
- Dusting surfaces
Timeline
Housekeeper Aide
Capital Health Hopewell
03.2023 - 11.2023
Cashier
Save A Lot Grocery Store
03.2022 - 02.2023
Customer Service Representative
Navient
03.2021 - 02.2022
Intern
Job Corps
03.2019 - 06.2020
High School Diploma -
Nottingham High School